Receptionist

Klarent Hospitality are recruiting for a receptionist role at Hilton Edinburgh Carlton. We pride ourselves on rewarding hard work and recognising long service.

Responsibilities

• Provide reception services for guests to contribute to an overall exceptional experience from check‑in through check‑out.
• Assist with and complete audits, as required.
• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for guests, including check‑in/out, and complete audit procedures, as required.
• Keep the Front Office Manager and Reception Supervisors fully aware of any relevant feedback from guests or other departments.
• Always demonstrate a high level of customer service.
• Attend appropriate training courses when required, and be an integral part of the Day / Night Team’s training and development efforts.
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
• Maximise room occupancy and use up‑selling techniques to promote hotel services and facilities.
• Use correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems.
• Follow company brand standards.
• Assist other departments, as necessary.

Qualifications

• Passionate and willing to learn.
• Positive attitude and someone who makes our guests smile.
• Genuinely friendly and caring.
• Enjoy working as part of a team.
• Ambitious and hard working.
• Excellent standards and competent level of IT proficiency.
• Good organisational/time management skills.
• Resilient, creative, able to multitask and work under pressure.
• Ability to work morning, afternoon/evening, and weekends.
• Able to deliver exceptional customer experiences all the time.

Benefits and Rewards

• £250, up to £1000 cash incentives when referring a friend to join our team – T&C’s apply.
• Long‑service recognition: cash bonus and free overnight hotel stays from 2 years and up.
• Meals provided whilst on shift.
• Sales incentives and initiative rewards.
• Discounted / free use of leisure facilities – hotel specific.
• Free car parking – hotel specific.
• Stays in our hotels at discounted prices and free stays as part of our rewards & recognition incentives.
• Opportunities for personal development within the Hotel Group Brand Portfolio.
• Fully funded apprenticeships – T&C’s apply.
• Annual holiday entitlements inclusive of bank holidays.
• Opportunity to buy additional holiday entitlements.
• Pension enrolment.

Overlooking the Royal Mile, Hilton Edinburgh Carlton is a modern hotel in an imposing Victorian building located a 3‑minute walk from Edinburgh Waverley train station and a 9‑minute walk from Edinburgh Castle. Contemporary rooms come with work stations, TVs, mini‑fridges and free Wi‑Fi. Some rooms feature views over Arthur’s Seat. The hotel offers a grill restaurant, a chic bar, a fitness room and 7 meeting spaces, including a ballroom with city views and seating for up to 300.