At a Glance
- Tasks: As a receptionist, you'll greet guests and manage front desk operations.
- Company: Join Hilton, a globally recognised hospitality brand known for its exceptional service.
- Benefits: Enjoy competitive pay, cash incentives for referrals, and flexible part-time hours.
- Other info: This is a permanent part-time role with 16 hours per week.
- Why this job: Be part of a vibrant team in a dynamic environment with opportunities for growth.
- Qualifications: No prior experience needed; just bring your friendly attitude and willingness to learn.
We have an exciting opportunity for a Receptionist (maternity cover) to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you.
The Person:
- Passionate and willingness to learn
- Exceptional customer service- someone who can make our guests smile
- A true team player
- A competent level of IT proficiency
- The ability to work under pressure
The Role:
- As a receptionist, you will contribute to the cycle of the guest experience, providing excellent service from Check-In until Check-Out
- Assist with guest queries in a timely and efficient manner
- Demonstrate a knowledge of hotel room categories, room rate, packages and other general product knowledge
- Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
- Ensuring a high level of compliance with hotel security, fire regulations and health and safety legislations
The Benefits:
- Amazing discounts on food, drink and accommodation throughout the group
- Huge opportunities for Learning, Development and Progression
- Excellent rates for friends and family
- Employee Assistance Program
- Free use of the Leisure Club where applicable
- Long Service Awards
- Recognition Awards
- Refer a Friend Bonus
- Annual Social Events
- Free Parking where applicable
- Staff Meals on duty
- Uniform provided
This Hotel is proudly managed by Klarent Hospitality.
We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
To find out more, visit https://www.klarenthospitality.com.
Receptionist in Edinburgh employer: Hilton Edinburgh Carlton
At Hilton Edinburgh Carlton, we pride ourselves on fostering a vibrant and inclusive work culture that values every team member. With competitive salaries, generous cash incentives for referrals, and opportunities for personal and professional growth, we ensure our employees feel valued and supported in their roles. Join us in the heart of Edinburgh, where you can thrive in a dynamic environment while delivering exceptional service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Edinburgh
✨Tip Number 1
Familiarise yourself with the Hilton brand and its values. Understanding what makes Hilton unique will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills. As a receptionist, you'll be the first point of contact for guests, so demonstrating excellent communication and problem-solving abilities is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Network with current or former Hilton employees. They can provide valuable insights into the company culture and the specific expectations for the receptionist role, which can give you an edge in your application process.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Think about what you want to know regarding team dynamics or growth opportunities.
We think you need these skills to ace Receptionist in Edinburgh
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the receptionist position at Hilton Edinburgh Carlton. Tailor your application to highlight relevant skills and experiences.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or administrative roles. Highlight any specific skills that relate to the hospitality industry, such as communication and organisational skills.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Hilton Edinburgh Carlton and how your background makes you a great fit for the team.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Hilton Edinburgh Carlton
✨Know the Company
Before your interview, take some time to research Hilton Edinburgh Carlton. Understand their values, mission, and what makes them unique in the hospitality industry. This will help you tailor your answers and show genuine interest.
✨Practice Common Receptionist Scenarios
As a receptionist, you'll often deal with various situations. Prepare for common scenarios like handling difficult customers or managing multiple tasks at once. Practising these responses can help you feel more confident during the interview.
✨Dress Professionally
First impressions matter! Make sure to dress smartly and professionally for your interview. A polished appearance reflects your seriousness about the role and your understanding of the hospitality environment.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm and helps you determine if the job is the right fit for you.
