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- Tasks: As a receptionist, you'll greet guests and manage front desk operations.
- Company: Join Hilton, a globally recognised hospitality brand known for its exceptional service.
- Benefits: Enjoy competitive pay, cash incentives for referrals, and flexible part-time hours.
- Why this job: Be part of a vibrant team in a dynamic environment with opportunities for growth.
- Qualifications: No prior experience needed; just bring your friendly attitude and willingness to learn.
- Other info: This is a permanent part-time role with 16 hours per week.
Job Ref: AM15063
Branch: Hilton Edinburgh Carlton
Location: Hilton Edinburgh Carlton, Edinburgh
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Part Time
Hours per week: 0
Posted date: 29/12/2025
Closing date: 29/01/2026
Klarent Hospitality are recruiting for a receptionist
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role :
- As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
- Assist with and complete audits, as required.
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments
- Always demonstrate a high level of customer service
- Attend appropriate training courses, when required, and be an integral part with the Day / Night Team\’s training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team – T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Free Car Parking – “Hotel specific”
- Stays in our hotels at discounted prices or
- Even free stays in our hotels as one of our rewards & recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Excellent standards and competent level of IT proficiency
- Good organisational / time management skills.
- Resilient, creativity, able multitask and can work under pressure
- Ability to work morning, afternoon/evening, and weekends
- Able to deliver exceptional customer experiences all the time
- Is the Receptionist role for you for you, do you have you the skill set and experience to take on this role? then what’s stopping you???
Overlooking the Royal Mile, this modern hotel in an imposing Victorian building is a 3-minute walk from Edinburgh Waverley train station and a 9-minute walk from Edinburgh Castle. Contemporary rooms come with work stations, TVs, minifridges and free WiFi. Some have views over Arthur\’s Seat. There’s a grill restaurant, as well as a chic bar. Other amenities include a fitness room and 7 meeting spaces, including a ballroom with city views and seating for up to 300.
Receptionist employer: Hilton Edinburgh Carlton
Contact Detail:
Hilton Edinburgh Carlton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the Hilton brand and its values. Understanding what makes Hilton unique will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills. As a receptionist, you'll be the first point of contact for guests, so demonstrating excellent communication and problem-solving abilities is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Network with current or former Hilton employees. They can provide valuable insights into the company culture and the specific expectations for the receptionist role, which can give you an edge in your application process.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Think about what you want to know regarding team dynamics or growth opportunities.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the receptionist position at Hilton Edinburgh Carlton. Tailor your application to highlight relevant skills and experiences.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or administrative roles. Highlight any specific skills that relate to the hospitality industry, such as communication and organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Hilton Edinburgh Carlton and how your background makes you a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Hilton Edinburgh Carlton
✨Know the Company
Before your interview, take some time to research Hilton Edinburgh Carlton. Understand their values, mission, and what makes them unique in the hospitality industry. This will help you tailor your answers and show genuine interest.
✨Practice Common Receptionist Scenarios
As a receptionist, you'll often deal with various situations. Prepare for common scenarios like handling difficult customers or managing multiple tasks at once. Practising these responses can help you feel more confident during the interview.
✨Dress Professionally
First impressions matter! Make sure to dress smartly and professionally for your interview. A polished appearance reflects your seriousness about the role and your understanding of the hospitality environment.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm and helps you determine if the job is the right fit for you.
