Job Ref: AM15867 Branch: Hilton Edinburgh Carlton Location: Hilton Edinburgh Carlton, Edinburgh Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 13/10/2026 Closing date: 13/11/2026 We have an exciting opportunity for a Reception Supervisor to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality , this is the job for you!
The Person: Passionate and willingness to learn Exceptional customer service - someone who can make our guests smile A true team player A competent level of IT proficiency The ability to multi-task and work under pressure
The Role:
As a reception supervisor, you will oversee the reception activities between the guest and the various hotel departments A reception supervisor is responsible for supervising the first impressions of our guests, ensuring service is delivered consistently at a high standard Ensuring your team have a current knowledge of the hotel products, services, promotions and daily VIP/special events Maximise sales revenue through up-selling Manage guest requests efficiently whilst exceeding guest expectations
The Benefits: Amazing discounts on food, drink and accommodation throughout the group Huge opportunities for Learning, Development and Progression Excellent rates for friends and family Employee Assistance Program Free use of the Leisure Club where applicable Long Service Awards Recognition Awards Refer a Friend Bonus Annual Social Events Free Parking where applicable Staff Meals on duty Uniform provided This Hotel is proudly managed by Klarent Hospitality.
We pride ourselves on Inspiring Leadership , Respect for our People , Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
To find out more, visit https://www.klarenthospitality.com . Overlooking the Royal Mile, this modern hotel in an imposing Victorian building is a 3-minute walk from Edinburgh Waverley train station and a 9-minute walk from Edinburgh Castle. Contemporary rooms come with work stations, TVs, minifridges and free WiFi. Some have views over Arthur's Seat. There's a grill restaurant, as well as a chic bar. Other amenities include a fitness room and 7 meeting spaces, including a ballroom with city views and seating for up to 300.
Reception Supervisor employer: Hilton Edinburgh Carlton
At Klarent Hospitality, we are committed to creating a vibrant and inclusive work environment where our employees can thrive. As a Reception Manager at the Hilton Edinburgh Carlton, you will benefit from competitive salaries, extensive learning and development opportunities, and a supportive team culture that values your contributions. With amazing discounts on accommodation and dining, as well as access to leisure facilities, working in this iconic location not only offers career growth but also a rewarding lifestyle in the heart of Edinburgh.
