At a Glance
- Tasks: Deliver excellent customer service in a fast-paced food and beverage environment.
- Company: Join the dynamic team at Hilton Edinburgh Carlton, part of Klarent Hospitality.
- Benefits: Enjoy discounts, learning opportunities, free leisure club access, and more!
- Other info: Flexible shifts, great career progression, and a fun work environment await you!
- Why this job: Be part of an exciting hospitality experience and make guests smile every day.
- Qualifications: Team player with a passion for customer service; experience is a plus but not required.
The predicted salary is between 9.9 - 12.1 £ per hour.
Location: Hilton Edinburgh Carlton, Edinburgh
Contract type: Casual
Hours: Full Time
Shift pattern: 5 days from 7
Posted date: 02/09/2026
We have an exciting opportunity for a Casual Food & Beverage Operative to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!
The Person:
- Team Player
- Resilient and Hardworking
- Passion for Excellent Customer Service
- Experience in a Busy Food and Beverage operation ideal but not essential
The Role:
- To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
- To assist with the service of our guests, thus ensuring all guests receive efficient, professional service at all times and exceeding their expectations.
- The role will require evening & weekend work and shifts will vary depending on the level of business.
The Benefits:
- Amazing discounts on food, drink and accommodation throughout the group
- Huge opportunities for Learning, Development and Progression
- Excellent rates for friends and family
- Employee Assistance Program
- Free use of the Leisure Club where applicable
- Long Service Awards
- Recognition Awards
- Refer a Friend Bonus
- Annual Social Events
- Free Parking where applicable
- Uniform provided
This Hotel is proudly managed by Klarent Hospitality. We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
Read more employer: Hilton Edinburgh Carlton
At Klarent Hospitality, we are committed to creating a vibrant and inclusive work environment where our employees can thrive. As a Reception Manager at the Hilton Edinburgh Carlton, you will benefit from competitive salaries, extensive learning and development opportunities, and a supportive team culture that values your contributions. With amazing discounts on accommodation and dining, as well as access to leisure facilities, working in this iconic location not only offers career growth but also a rewarding lifestyle in the heart of Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Read more
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hilton Edinburgh Carlton. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hilton Edinburgh Carlton
Don't be shy about reaching out to Hilton Edinburgh Carlton directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Read more
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hilton Edinburgh Carlton and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hilton Edinburgh Carlton
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
