At a Glance
- Tasks: Support the Night Manager and lead the night team to deliver excellent customer service.
- Company: Join Klarent Hospitality, a leader in the hospitality industry with a focus on people and diversity.
- Benefits: Enjoy discounts, development opportunities, free leisure club access, and annual social events.
- Other info: Great career progression opportunities in a friendly and inclusive work environment.
- Why this job: Be part of a dynamic team and make a real impact in the hospitality world.
- Qualifications: Previous supervisory experience, strong communication skills, and a passion for customer service.
The predicted salary is between 22000 - 26000 € per year.
We have an exciting opportunity for an Assistant Night Manager to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!
The Person:
- Previous experience in a supervisory or team leading role, preferably in a night shift setting
- Confident communicator
- Strong leadership skills
- Passion for excellent customer service
- Ability to work independently, as well as in a team
The Role:
- To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
- To assist and support the Night Manager in overseeing the night operations and duties of the hotel.
- Supervise the night team and support them with training and guidance.
- Complete and file night reports and shift handovers accurately.
- Ensure health and safety regulations are followed, by conducting checks and night walks.
The Benefits:
- Amazing discounts on food, drink and accommodation throughout the group
- Huge opportunities for learning, development and progression
- Excellent rates for friends and family
- Employee Assistance Program
- Free use of the Leisure Club where applicable
- Long Service Awards
- Recognition Awards
- Refer a Friend Bonus
- Annual Social Events
- Free Parking where applicable
- Staff meals on duty
- Uniform provided
This hotel is proudly managed by Klarent Hospitality. We pride ourselves on inspiring leadership, respect for our people, commitment to diversity & inclusion and encouraging friendly work environments. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
Assistant Night Manager in Edinburgh employer: Hilton Edinburgh Carlton
Klarent Hospitality is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those looking to thrive in the hospitality industry. With a strong commitment to employee development, you will find ample opportunities for growth and progression, alongside fantastic benefits such as discounts on food and accommodation, free use of leisure facilities, and recognition awards. Join us in a dynamic environment where your passion for customer service and leadership can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Klarent Hospitality. A friendly chat can open doors and give you insider info about the Assistant Night Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 3
Show off your passion for hospitality! During your interview, share specific examples of how you've delivered excellent customer service or led a team. This will demonstrate that you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Assistant Night Manager in Edinburgh
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any previous supervisory or team-leading roles you've had, especially in a night shift setting. We want to see how your experience aligns with the fast-paced environment we thrive in!
Be a Confident Communicator:Since strong communication is key for this role, let your personality shine through in your application. Use clear and engaging language to show us you can connect with both guests and team members.
Demonstrate Your Passion:We love candidates who are passionate about excellent customer service! Share specific examples of how you've gone above and beyond for customers in the past to show us you're the right fit.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining our dynamic team!
How to prepare for a job interview at Hilton Edinburgh Carlton
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Night Manager inside out. Familiarise yourself with the hotel’s operations, especially during night shifts. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since the role requires strong leadership skills, be ready to share examples from your previous experience where you successfully led a team or handled a challenging situation. Highlight how you motivated your team and ensured excellent customer service.
✨Be Customer-Focused
Demonstrate your passion for customer service by preparing anecdotes that showcase your ability to handle customer complaints or exceed guest expectations. This will resonate well with the interviewers, as they value a customer-centric approach.
✨Ask Smart Questions
Prepare thoughtful questions about the hotel’s night operations, team dynamics, and growth opportunities within Klarent Hospitality. This shows that you’re not just interested in the job, but also in how you can contribute to and grow with the company.
