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- Tasks: As a Concierge, you'll assist guests with their needs and provide top-notch service.
- Company: Join Hilton, a globally recognised hospitality leader known for its exceptional guest experiences.
- Benefits: Enjoy competitive pay, cash incentives for referrals, and long service bonuses.
- Why this job: Be part of a vibrant team in a dynamic environment that values your contributions.
- Qualifications: No specific qualifications required; just bring your enthusiasm and passion for customer service.
- Other info: This is a casual, full-time role at the Hilton Edinburgh Carlton.
The predicted salary is between 28800 - 42000 £ per year.
Job Ref: AM15043Branch: Hilton Edinburgh CarltonLocation: Hilton Edinburgh Carlton, EdinburghSalary/Benefits: Competitive SalaryContract type: CasualHours: Part TimeHours per week: 0Posted date: 09/12/2025Closing date: 09/02/2026
Rewards and Benefits
£250 up to £1000 cash incentives when referring a friend to join our team – T&C\’s apply
Long service recognition – Cash bonus and free overnight hotel stays for services from 2 years and up.
Meals provided whilst on shift
Sales incentives and initiative rewards
Discounted / Free use of leisure facilities – \”Hotel specific\”
Free Car Parking – \”Hotel specific\”
Stays in our hotels at discounted prices or even free stays as one of our rewards & recognition incentives
Opportunities for your personal development within the Hotel Group Brand Portfolio
Fully funded apprenticeships – T&C\’s apply
Annual Holidays entitlements inclusive of Bank Holidays
Opportunity to buy additional holiday entitlements
Pension enrolment
Qualifications & Attributes
Passionate and willingness to learn
Positive attitude and someone who makes our guests smile
Genuinely friendly and caring
Enjoys working as part of a team
Ambitious and hard working
Good communication and excellent grooming standards
Ability to work morning, afternoon/evening and weekends
Deliver exceptional customer experiences all the time
Role Responsibilities
As concierge you will offer assistance, including luggage handling and package deliveries, to guests to create an exceptional experience from check-in through check-out.
Achieve positive outcomes from guest queries in a timely and efficient manner.
Assist guests with luggage and other requests as necessary.
Deliver guest mail, newspapers and express checkout bills to rooms.
Demonstrate a high level of customer service at all times.
Collect room service and breakfast cards.
Enhance fire procedures and be able to react in case of an emergency.
Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
Assist and support other departments as necessary.
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Concierge employer: Hilton Edinburgh Carlton
Contact Detail:
Hilton Edinburgh Carlton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the Hilton Edinburgh Carlton and its services. Knowing the ins and outs of the hotel will help you stand out during interviews, as you can demonstrate your enthusiasm and understanding of what makes the hotel unique.
✨Tip Number 2
Network with current or former employees of Hilton. They can provide valuable insights into the company culture and expectations for a Concierge role, which can give you an edge in your application process.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of specific examples from your past experiences where you went above and beyond for a guest or client, as this is crucial for a Concierge position.
✨Tip Number 4
Stay updated on local attractions and events in Edinburgh. Being knowledgeable about the area will not only impress your interviewers but also prepare you to assist guests effectively once you land the job.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Concierge position at Hilton Edinburgh Carlton. Tailor your application to highlight relevant experiences.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work at Hilton Edinburgh Carlton and how your skills align with their needs.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service. Use bullet points to clearly outline your achievements and responsibilities in past roles that relate to being a Concierge.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a Concierge role.
How to prepare for a job interview at Hilton Edinburgh Carlton
✨Know the Company
Before your interview, take some time to research Hilton Edinburgh Carlton. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
As a concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the demands of the role.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm and helps you assess if the company is the right fit for you.
