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- Tasks: Assist guests with luggage and requests for a memorable stay.
- Company: Klarent Hospitality operates branded hotels across the UK and Ireland, focusing on talent development.
- Benefits: Enjoy competitive salary, cash incentives, free meals, and discounted hotel stays.
- Why this job: Join a friendly team dedicated to exceptional customer experiences in a vibrant hotel environment.
- Qualifications: Passionate, positive attitude, good communication skills, and flexibility to work various shifts.
- Other info: Located near the Royal Mile, offering opportunities for personal development and fully funded apprenticeships.
The predicted salary is between 24000 - 36000 £ per year.
Job Ref: AM15043
Branch: Hilton Edinburgh Carlton
Location: Hilton Edinburgh Carlton, Edinburgh
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Part Time
Hours per week: 0
Posted date: 09/12/2025
Closing date: 09/02/2026
Rewards and Benefits
- £250 up to £1000 cash incentives when referring a friend to join our team – T&C’s apply
- Long service recognition – Cash bonus and free overnight hotel stays for services from 2 years and up.
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Free Car Parking – “Hotel specific”
- Stays in our hotels at discounted prices or even free stays as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Qualifications & Attributes
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening and weekends
- Deliver exceptional customer experiences all the time
Role Responsibilities
- As concierge you will offer assistance, including luggage handling and package deliveries, to guests to create an exceptional experience from check-in through check-out.
- Achieve positive outcomes from guest queries in a timely and efficient manner.
- Assist guests with luggage and other requests as necessary.
- Deliver guest mail, newspapers and express checkout bills to rooms.
- Demonstrate a high level of customer service at all times.
- Collect room service and breakfast cards.
- Enhance fire procedures and be able to react in case of an emergency.
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
- Assist and support other departments as necessary.
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Concierge employer: Hilton Edinburgh Carlton
Contact Detail:
Hilton Edinburgh Carlton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the local area and attractions around the Hilton Edinburgh Carlton. Being knowledgeable about nearby restaurants, landmarks, and events will help you impress during interviews and show your commitment to providing exceptional guest experiences.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. As a Concierge, you'll need to be friendly and approachable, so honing your ability to connect with others will be beneficial when interacting with guests.
✨Tip Number 3
Demonstrate your customer service skills by volunteering or working in roles that require direct interaction with the public. This experience will not only enhance your resume but also give you real-life examples to discuss during your interview.
✨Tip Number 4
Network with current or former employees of Klarent Hospitality or similar hotel groups. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Concierge position.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles where you assisted guests or handled queries, as this will show your suitability for the Concierge position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing exceptional customer experiences. Mention specific skills that align with the job description, such as communication and teamwork, and express your eagerness to learn and grow within the company.
Showcase Your Personality: In your application, let your friendly and caring nature shine through. Use a positive tone and share anecdotes that demonstrate your guest-focused attitude and ability to handle challenging situations with grace.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Hilton Edinburgh Carlton
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Excellent Communication Skills
As a Concierge, communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would handle various guest queries and ensure that you convey a friendly and approachable demeanor.
✨Know the Local Area
Familiarise yourself with local attractions, restaurants, and events in Edinburgh. Being knowledgeable about the area will not only impress your interviewers but also show your commitment to providing exceptional service to guests.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well within a team and your flexibility in adapting to different situations. Share examples of how you've collaborated with colleagues in the past and your willingness to take on various shifts, including weekends and evenings.
