At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for guests.
- Company: Join the UK's #1 Great Place to Work 2026!
- Benefits: Earn £12.71/hour, enjoy travel discounts, free meals, and 28 days holiday.
- Other info: Opportunities for personal development and career growth.
- Why this job: Flexible shifts that fit your lifestyle while making extra money.
- Qualifications: Friendly, positive attitude and a passion for teamwork.
The predicted salary is between 26500 - 26500 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full-time employment, education, or just looking to make some extra money, this might just be the job for you!
A WORLD OF REWARDS
- Hourly Rate of £12.71 per hour
- Travel and food discounts: 100 discounted hotel nights per year plus 50% off Food & Beverage (subject to individual outlets)
- Free meals on duty
- Holiday: 28 days including bank holidays (increasing yearly)
- Pension scheme
- High street discounts: with Perks at Work
- Grow your career and Personal Development: programmes designed to support your career
- 24/7 access to Employee Assistant Programme (EAP) & Wellbeing Hub
This is a 32 hour per week contract. You will join the Food & Beverage team in the Restaurant. You enjoy taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues. Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical.
Guest Service Agent - Part-time employer: Hilton East Midlands Airport
At Hilton, we pride ourselves on being the UK's #1 Great Place to Work 2026, offering a flexible work schedule that allows you to balance your commitments while enjoying a rewarding role as a Guest Service Agent. With competitive pay, generous benefits including travel and food discounts, and a strong focus on personal development, our inclusive work culture fosters growth and camaraderie among team members, making every job an opportunity to create memorable experiences for our guests.
Contact Detail:
Hilton East Midlands Airport Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Agent - Part-time
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hilton's values and what makes them the UK's #1 Great Place to Work. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your customer service skills! As a Guest Service Agent, you'll be all about creating memorable experiences. Think of examples from your past where you've gone above and beyond for customers, and be ready to share those stories during your chat.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore all the perks and opportunities available at Hilton before you even step foot in the door.
We think you need these skills to ace Guest Service Agent - Part-time
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and engaging in your tone. Remember, we’re looking for someone who’s passionate and eager to join our team!
Tailor Your Application:Make sure to tailor your application to the Guest Service Agent role. Highlight any relevant experience you have in customer service or hospitality. We love seeing how your skills match what we're looking for, so don’t hold back!
Keep It Clear and Concise:While we want to know all about you, it’s important to keep your application clear and concise. Stick to the point and make sure your key skills and experiences stand out. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture right there!
How to prepare for a job interview at Hilton East Midlands Airport
✨Know the Company
Before your interview, take some time to research Hilton and its values. Understanding their commitment to exceptional customer service and creating memorable experiences will help you align your answers with what they’re looking for.
✨Show Your Personality
As a Guest Service Agent, being friendly and positive is key. During the interview, let your personality shine through! Share stories that highlight your passion for customer service and teamwork, as this will resonate well with the interviewers.
✨Prepare for Common Questions
Think about questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you went above and beyond for a guest?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
