At a Glance
- Tasks: Lead guest services and create unforgettable experiences for every visitor.
- Company: Join a renowned hotel brand known for exceptional hospitality.
- Benefits: Competitive pay, career growth, and a vibrant work environment.
- Other info: Dynamic team atmosphere with opportunities for personal and professional development.
- Why this job: Be the heart of hospitality and make a real difference in guests' stays.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 32450 £ per year.
Exceptional Hospitality Starts with You. Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Reception Manager, you're not just overseeing day-to-day guest services operations; you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience.
- Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience.
- Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness.
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.
What It Takes to Make the Stay: At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality.
Reception Manager in Derby employer: Hilton East Midlands Airport
At Hilton, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As a Reception Manager, you'll not only lead a dedicated team in delivering outstanding guest experiences but also benefit from comprehensive training programmes and career advancement opportunities in a supportive environment. Located in a bustling area, our hotel provides unique advantages such as flexible working hours and a strong emphasis on work-life balance, making it a truly rewarding place to build your career in hospitality.
Contact Details:
Hilton East Midlands Airport Recruitment Team
