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- Tasks: Support individuals with learning disabilities in daily activities and promote independence.
- Company: Hilton Care is dedicated to enhancing the lives of adults with learning disabilities.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Make a real difference in people's lives while working in a caring and inclusive culture.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Join a team that values compassion and community engagement.
The predicted salary is between 24000 - 36000 £ per year.
Hilton Care providessupported living to adults with alearning disability including people with moderate, severe and profound learning disabilities.This includes peoplethat have associated physical disabilities, sensory impairment and/or mental health needs. We are passionate about helping people to live full, independent and active lives in their community. Support Advisors need to be able to set the standard regarding the deliverance of personal care and be willing and able to support our service users in all aspects of their daily lives so that they can choose what they want to do, when they want to do it, and who they want to do it with. Every day is different, depending on the activities that the service users want to do from running their home, shopping, leisure and social activities. MAIN PURPOSE To take a lead role in championing our customer service standards, deputise for S ervice Managers, and mentor Team Leaders and Support Workers to ensure all service users receive individualised high quality support. AREAS OF RESPONSIBILITY To promote and communicate with all our service users and their families in a manner that exceeds their expectations. To ensure all staff communicate politely and helpfully at all times to add value to the customer experience. In other words, giving our customers the best possible service each and every time. To take a lead role in providing high quality services that satisfy the needs and wants of all our service users and their families in order to ensure the continued successful development of our services, higher job satisfaction of staff, improved morale and better teamwork in all services. To identify shortfalls and take corrective action to develop and maintain the required standards, by working hands on where necessary. To ensure that good practices are successfully transferred across services, including good team working and developing Care & Support Plans. To work closely with Service Managers and use additional supernumerary days/hours effectively. To facilitate and contribute to successful service transitions. To work in a variety of locations as required. To act as a role model order to drive up service standards. Any other duties that are commensurate with the role
Support Advisor employer: Hilton Community Services Ltd
Contact Detail:
Hilton Community Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Advisor
✨Tip Number 1
Familiarise yourself with the principles of supported living and the specific needs of individuals with learning disabilities. Understanding the challenges they face will help you demonstrate your empathy and commitment during any interviews.
✨Tip Number 2
Network with professionals in the field of supported living. Attend relevant workshops or seminars to meet people who work in similar roles. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle various scenarios involving individuals with learning disabilities, as this will showcase your problem-solving skills and ability to think on your feet.
✨Tip Number 4
Research Hilton Care specifically. Understand their values, mission, and the services they provide. Tailoring your conversation to align with their goals will show your genuine interest in becoming a part of their team.
We think you need these skills to ace Support Advisor
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Support Advisor position at Hilton Care. Understand the key responsibilities and the skills required, especially those related to supporting individuals with learning disabilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous work in care settings or experience with individuals who have learning disabilities, as this will make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting individuals with learning disabilities. Include specific examples of how you have helped others in similar roles and express your commitment to promoting independence and active living.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial in the support sector.
How to prepare for a job interview at Hilton Community Services Ltd
✨Understand the Role
Make sure you have a clear understanding of what a Support Advisor does. Familiarise yourself with the responsibilities, especially around supporting individuals with learning disabilities and associated needs. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Empathy and Compassion
In this role, empathy is key. Be prepared to discuss scenarios where you've demonstrated compassion or support for others. Highlight any relevant experiences that showcase your ability to connect with individuals who may have complex needs.
✨Prepare for Behavioural Questions
Expect questions that assess how you handle challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Think of examples from past experiences that illustrate your problem-solving skills and ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
