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For Companies At a Glance
- Tasks: Lead customer service efforts and mentor team members to provide top-notch support.
- Company: Join a dedicated team focused on delivering high-quality support to tenants.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact in people's lives while developing your leadership skills.
- Qualifications: Drivers only; experience in customer service or support roles preferred.
- Other info: This role is based in Ipswich and requires a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Hilton Care providessupported living to adults with alearning disability including people with moderate, severe and profound learning disabilities.This includes peoplethat have associated physical disabilities, sensory impairment and/or mental health needs. We are passionate about helping people to live full, independent and active lives in their community.
Support Advisors need to be able to set t…
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Support Advisor employer: Hilton Community Services Ltd
Contact Detail:
Hilton Community Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Advisor
✨Tip Number 1
Familiarize yourself with our customer service standards and be ready to discuss how you can champion these in your role. Think about specific examples from your past experiences where you've gone above and beyond for customers.
✨Tip Number 2
Showcase your mentoring skills by preparing to share instances where you've successfully guided others. Highlight how you can support Team Leaders and Support Workers in delivering high-quality support to our Tenants.
✨Tip Number 3
Research our organization’s values and mission. Be prepared to explain how your personal values align with ours, especially in terms of providing individualized support to Tenants and their families.
✨Tip Number 4
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you understand how you can contribute effectively to our goals.
We think you need these skills to ace Support Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Support Advisor position. Understand the key responsibilities and how your skills align with the requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or support roles. Provide specific examples of how you've exceeded customer expectations in the past.
Showcase Communication Skills: Since the role involves promoting communication with Tenants and their families, highlight your strong communication skills. Mention any relevant training or experiences that demonstrate your ability to connect with diverse individuals.
Tailor Your Application: Customize your application materials to reflect the values and standards of the company. Use language that resonates with their mission and demonstrate your commitment to high-quality support.
How to prepare for a job interview at Hilton Community Services Ltd
✨Understand the Customer Service Standards
Make sure you are familiar with the company's customer service standards. Be prepared to discuss how you can champion these standards and provide examples from your past experiences where you exceeded customer expectations.
✨Showcase Your Mentoring Skills
Since the role involves mentoring Team Leaders and Support Workers, think of specific instances where you have successfully guided or supported others. Highlight your leadership style and how you can help develop a strong team.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to demonstrate how you would communicate with Tenants and their families to ensure they feel valued and understood.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about potential scenarios you might face in the role and how you would address them while maintaining high-quality support.
