Service Manager in Slough

SUPPORTED LIVING SERVICES - LEARNING DISABILITIES BRENTWOOD Who are we ? Hilton Care provides high quality person-centred support to adults with learning disabilities, some of whom may have associated disabilities such as physical disabilities, sensory impairment, and mental health needs. We are passionate about ensuring that the people we support make their own choices. The people we support live in their own home. Our staff support people in all aspects of their daily lives so that they can choose what they want to do, when they want to do it, and who they want to do it with. Many of our Tenants have profound and multiple learning and physical disabilities, although your role is to encourage them to be as independent as possible, in practice you will. Who are we looking for ? Due to our continued growth, we are looking for people that are positive, friendly, reliable, trustworthy, committed. Are You ? Passionate about enabling people to live the life they want ? Willing to learn new skills in order to deliver excellent, person-centred support ? User-focused – they recognise that the Service Users determine who provides their support and how it is delivered If you are passionate about promoting people's choices and independence, we'd love to hear from you! The Role MAIN PURPOSE To oversee the day to day running of the services by managing and supporting the Team Leaders and staff teams. AREAS OF RESPONSIBILITY To ensure that the allocated services are fully staffed and the Tenants are properly supported at all times. To develop services in ways that are innovative. To participate in the setting up of new services by assisting with project planning, training, recruitment, deployment and by developing person-centred ‘Tenant Care & Support Plans'. To liaise with families and advocates and provide regular updates on at least a weekly basis and to develop good relationships. To ensure staff are fully inducted and trained to meet the needs of the Tenants. To liaise effectively with Head Office to ensure that suitable applicants are processed speedily. To work closely with the team leaders to develop individual communication systems for each Tenant. To take the lead in developing a high level of morale, motivation and team working within the allocated services. To work hands on – a minimum of two shifts per week and to cover emergency shifts. To be responsible for the effective day-to-day management and organisation of the allocated services and staff as required. To develop service development plans. To develop and support the staff to understand each Tenant's care and support plan and ensure it is a working document. To work closely with senior service manager / senior team leader and deputies as required. To deal with general day to day issues and to resolve them effectively. To follow management instructions at all times. To chase outstanding paperwork and/or outstanding actions and resolve them within expected timeframes. To take responsibility for shortfalls in service delivery and learn from previous mistakes. To carry out regular audits in each service to ensure they are meeting the expected standard including cleanliness of the service, finance, medication, Health & Safety etc. To come fully prepared to meetings. Ability to handles difficult and challenging situations and deal with them in a calm and constructive manner. To create a positive and supportive working atmosphere in the services. To listen and learn from constructive criticism from Tenants, your line manager, senior managers, families, care management team etc. To think proactively and always plan ahead. To deliver training and assess QCF as required. To be passionate about personal development. To communicate effectively with your team leaders, your line manager and senior management as necessary. Why work for us ? It is a very rewarding job. Staff get an enormous sense of satisfaction from helping people to live fulfilled lives and from helping them to become more independent. Every day is different - from running their home, shopping, leisure and social activities. We run a comprehensive training programme that includes working towards externally recognised qualifications. Opportunities to develop their career in a rewarding and supportive environment Competitive rates of pay Apply now to make a difference!
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