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- Tasks: Support adults with learning disabilities in their daily activities and promote independence.
- Company: Hilton Care is dedicated to empowering individuals with learning disabilities to live fulfilling lives.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for personal development.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience in care or support roles is preferred; compassion and patience are essential.
- Other info: Join a passionate team committed to community engagement and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Hilton Care providessupported living to adults with alearning disability including people with moderate, severe and profound learning disabilities.This includes peoplethat have associated physical disabilities, sensory impairment and/or mental health needs. We are passionate about helping people to live full, independent and active lives in their community.
Senior Support Advisors need to be able to set the standard regarding the deliverance of personal care and be willing and able to support our service users in all aspects of their daily lives so that they can choose what they want to do, when they want to do it, and who they want to do it with. Every day is different, depending on the activities that the service users want to do from running their home, shopping, leisure and social activities.
MAIN PURPOSE
To take a lead role in championing our customer service standards,deputise for Service Managers, and mentor Team Leaders and Support Workers to ensure all service users receive individualised high quality support.
AREAS OF RESPONSIBILITY
- To promote and communicate with all our service users and their families in a manner that exceeds their expectations.
- To ensure all staff communicate politely and helpfully at all times to add value to the customer experience. In other words, giving our customers the best possible service each and every time.
To take a lead role in providing high quality services that satisfy the needs and wants of all our service users and their families in order to ensure the continued successful development of our services, higher job satisfaction of staff, improved morale and better teamwork in all services.
- To identify shortfalls and take corrective action to develop and maintain the required standards, by working hands on where necessary.
- Toensure that good practices are successfully transferred across services, including good team working and developing Care & Support Plans.
- To work closely with Service Managers and use additional supernumerary days/hours effectively.
- To facilitate and contribute to successful service transitions.
- To work in a variety of locations as required.
- To act as a role model order to drive up service standards.
- Any other duties that are commensurate with the role
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Senior Support Advisor employer: Hilton Community Services Ltd
Contact Detail:
Hilton Community Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Advisor
✨Tip Number 1
Familiarise yourself with the specific needs of adults with learning disabilities. Understanding their challenges and how to support them effectively will show your commitment to the role and help you stand out during interviews.
✨Tip Number 2
Highlight any relevant experience you have in supported living or care roles. Be prepared to discuss specific situations where you've made a positive impact on someone's life, as this will demonstrate your capability as a Senior Support Advisor.
✨Tip Number 3
Network with professionals in the care sector. Attend local events or join online forums related to supported living and learning disabilities. This can provide valuable insights and connections that may lead to job opportunities.
✨Tip Number 4
Research Hilton Care thoroughly. Understand their values, mission, and the specific services they offer. Being able to articulate why you want to work for them and how you align with their goals can make a strong impression during the interview process.
We think you need these skills to ace Senior Support Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Support Advisor position at Hilton Care. Understand the key responsibilities and required skills, especially those related to supporting individuals with learning disabilities.
Tailor Your CV: Customise your CV to highlight relevant experience in supported living or care roles. Emphasise any specific skills or qualifications that align with the needs of individuals with learning disabilities, physical disabilities, or mental health needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by individuals with learning disabilities. Use specific examples from your past experiences to demonstrate how you can contribute to Hilton Care's mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a support role.
How to prepare for a job interview at Hilton Community Services Ltd
✨Understand the Role
Make sure you have a clear understanding of what a Senior Support Advisor does. Familiarise yourself with the specific needs of adults with learning disabilities and how to support them effectively.
✨Show Empathy and Compassion
During the interview, demonstrate your ability to empathise with individuals facing challenges. Share examples from your past experiences where you've shown compassion and understanding in similar situations.
✨Highlight Relevant Experience
Be prepared to discuss your previous roles and how they relate to supporting individuals with learning disabilities. Highlight any specific training or certifications that are relevant to the position.
✨Ask Insightful Questions
Prepare thoughtful questions about Hilton Care's approach to supported living. This shows your genuine interest in the role and helps you understand their values and practices better.
