At a Glance
- Tasks: Lead a team to provide exceptional support for adults with learning disabilities.
- Company: Hilton Care, dedicated to empowering individuals in their communities.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Join a passionate team committed to high-quality service and teamwork.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in care or support roles and strong communication skills.
The predicted salary is between 25000 - 30000 € per year.
Hilton Care provides supported living to adults with a learning disability including people with moderate, severe and profound learning disabilities. This includes people that have associated physical disabilities, sensory impairment and/or mental health needs. We are passionate about helping people to live full, independent and active lives in their community.
Team Leaders need to be able to set the standard regarding the deliverance of personal care and be willing and able to support our service users in all aspects of their daily lives so that they can choose what they want to do, when they want to do it, and who they want to do it with. Every day is different, depending on the activities that the service users want to do from running their home, shopping, leisure and social activities.
MAIN PURPOSETo take a lead role in championing our customer service standards, mentor Support Workers to ensure all service users receive individualised high quality support.
AREAS OF RESPONSIBILITY- To promote and communicate with all our service users and their families in a manner that exceeds their expectations.
- To ensure all staff communicate politely and helpfully at all times to add value to the customer experience.
- To take a lead role in providing high quality services that satisfy the needs and wants of all our service users and their families in order to ensure the continued successful development of our services, higher job satisfaction of staff, improved morale and better teamwork in the service.
- To identify shortfalls and take corrective action to develop and maintain the required standards, by working hands on where necessary.
- To ensure that good practices are successfully transferred across the service, including good team working and developing Care & Support Plan.
- To act as a role model in order to drive up service standards.
- Any other duties that are commensurate with the role.
Team Leader in Norwich employer: Hilton Community Services Ltd
Hilton Care is an exceptional employer dedicated to fostering a supportive and inclusive work environment for Team Leaders. With a strong emphasis on personal development, our team members benefit from ongoing training and mentorship opportunities, allowing them to grow in their roles while making a meaningful impact in the lives of adults with learning disabilities. Located in a vibrant community, we pride ourselves on our collaborative culture that values every employee's contribution, ensuring that together we provide the highest quality of care and support to those we serve.
Contact Detail:
Hilton Community Services Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to team leadership and customer service. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for supporting individuals with learning disabilities during interviews. Share personal stories or experiences that highlight your commitment to helping others live fulfilling lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission at Hilton Care.
We think you need these skills to ace Team Leader in Norwich
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting individuals with learning disabilities shine through. We want to see how you can contribute to helping our service users live their best lives!
Tailor Your Experience:Make sure to highlight any relevant experience you have in care or support roles. We’re looking for Team Leaders who can set the standard, so share examples of how you've done this in the past.
Be Person-Centred:In your application, focus on how you can promote individualised support for our service users. We want to know how you would ensure that each person’s needs and preferences are met.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of all the amazing candidates like you.
How to prepare for a job interview at Hilton Community Services Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Hilton Care. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to mentor and support others. Prepare examples from your past experiences where you've successfully led a team or improved service standards. Be ready to discuss how you can inspire and motivate your colleagues.
✨Emphasise Communication Skills
Effective communication is key in this role. Think of instances where you've communicated with service users or their families, especially in challenging situations. Highlight your ability to listen actively and respond empathetically to their needs.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, such as managing a conflict within your team or addressing a service user's concerns. Practise your responses to these scenarios, focusing on your problem-solving skills and commitment to high-quality care.
