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- Tasks: Welcome and assist executive guests, ensuring a top-notch experience during their stay.
- Company: Join the UK's #1 Great Place to Work 2026 with a vibrant team culture.
- Benefits: Flexible shifts, competitive pay, and a chance to enhance your hospitality skills.
- Why this job: Perfect for students or anyone seeking extra income while gaining valuable experience.
- Qualifications: Previous front office experience and a passion for exceptional guest service.
- Other info: Opportunity to grow within a dynamic environment and support various hotel operations.
The predicted salary is between 12 - 15 £ per hour.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full-time employment, education, or just looking to make some extra money, this might just be the job for you!
As an Executive Lounge Host, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
- Process accurately check-ins and check-outs
- Ensure that all Guest supplies and amenities are offered and replenished to the required standards
- Stay current with all hotel services as well as VIP requests and special events
- Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
- Project a professional manner with an emphasis on hospitality and Guest service
- Comply with Hotel security, fire regulations and all health and safety legislation
- Execute tasks as instructed by the Executive Lounge Supervisor or Manager
- Serve your role and Team in an environmentally-conscience manner
What are we looking for?
The ideal candidate would also be flexible to assist with the wider front of house operations as needed, i.e. Assisting Reception, Concierge and Switchboard. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous Front Office experience in the hotel, leisure or retail sector
- Calm, efficient and organised
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in Executive Lounge in a hotel environment
- Multi-lingual
- Disability Confident
About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Casual Executive Lounge Host in London employer: Hilton Brands
Contact Detail:
Hilton Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Executive Lounge Host in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the hotel and its values. This way, you can show how your vibe matches theirs, making you a perfect fit for the Executive Lounge Host role.
✨Tip Number 2
Practice your hospitality skills! Think about scenarios you might face as an Executive Lounge Host and how you'd handle them. Being able to demonstrate your calm and efficient approach during the interview will really impress.
✨Tip Number 3
Dress to impress! Since personal presentation is key in this role, make sure you look sharp for your interview. A professional appearance shows that you take the opportunity seriously and are ready to represent the hotel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to embrace the flexibility we offer.
We think you need these skills to ace Casual Executive Lounge Host in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application for the Executive Lounge Host role. Highlight any relevant experience in hospitality or customer service, and mention how your skills align with what we’re looking for. This shows us that you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Hilton Brands
✨Know Your Stuff
Familiarise yourself with the hotel and its services. Understand what an Executive Lounge Host does and be ready to discuss how your previous experience aligns with the role. This shows you’re genuinely interested and prepared.
✨Showcase Your People Skills
As a host, you'll be interacting with guests constantly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you handled complaints or went above and beyond for a guest.
✨Dress to Impress
First impressions matter! Make sure you present yourself well. Dress smartly and maintain a professional appearance that reflects the hospitality industry’s standards. It sets the tone for your interview.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows you're engaged and thinking about your future with the company.