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- Tasks: Welcome and assist executive guests, ensuring a top-notch experience during their stay.
- Company: Join the UK's #1 Great Place to Work 2026 with a vibrant team culture.
- Benefits: Flexible shifts, competitive pay, and a chance to enhance your hospitality skills.
- Why this job: Perfect for students or anyone seeking extra income while gaining valuable experience.
- Qualifications: Previous front office experience and a passion for exceptional guest service.
- Other info: Opportunities for career growth in a dynamic hotel environment.
The predicted salary is between 12 - 15 £ per hour.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full-time employment, education, or just looking to make some extra money, this might just be the job for you!
An Executive Lounge Host will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
- Process accurately check-ins and check-outs
- Ensure that all Guest supplies and amenities are offered and replenished to the required standards
- Stay current with all hotel services as well as VIP requests and special events
- Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
- Project a professional manner with an emphasis on hospitality and Guest service
- Comply with Hotel security, fire regulations and all health and safety legislation
- Execute tasks as instructed by the Executive Lounge Supervisor or Manager
- Serve your role and Team in an environmentally-conscience manner
What are we looking for? The ideal candidate would also be flexible to assist with the wider front of house operations as needed i.e. Assisting Reception, Concierge and Switchboard. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous Front Office experience in the hotel, leisure or retail sector
- Calm, efficient and organised
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in Executive Lounge in a hotel environment
- Multi-lingual
- Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
Casual Executive Lounge Host employer: Hilton Brands
Contact Detail:
Hilton Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Executive Lounge Host
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they value. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress to impress! Make sure your outfit is professional and reflects the hospitality vibe of the role. First impressions matter, so look sharp and ready to welcome those executive guests!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Casual Executive Lounge Host
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the role of Executive Lounge Host. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your flexibility and willingness to assist with other front of house operations!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Hilton Brands
✨Know Your Stuff
Familiarise yourself with the hotel and its services. Understand what an Executive Lounge Host does and be ready to discuss how your previous experience aligns with the role. This shows you’re genuinely interested and prepared.
✨Show Off Your People Skills
Since this role is all about guest interaction, practice your communication skills. Think of examples where you've provided excellent service or resolved complaints effectively. Be ready to share these stories during the interview.
✨Dress to Impress
First impressions matter! Make sure you present yourself well. Dress smartly and maintain a professional appearance that reflects the hospitality industry. It’s all about showing you can represent the hotel’s standards.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows you’re engaged and thinking about your future with them.