At a Glance
- Tasks: Deliver engaging training programmes and support team development in a vibrant hotel environment.
- Company: Join Hilton, a global leader in hospitality with an award-winning workplace culture.
- Benefits: Earn competitive pay, enjoy travel perks, and access mental health resources.
- Other info: Opportunities for career growth and personal development in a supportive team.
- Why this job: Make a real impact by inspiring others and enhancing guest experiences every day.
- Qualifications: Passion for hospitality, strong communication skills, and a flexible approach to training.
The predicted salary is between 13.21 - 13.21 £ per hour.
Join an Award-Winning Workplace Culture. At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Exceptional Hospitality Starts with You. Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Front Office Training Officer at Hilton Birmingham Metropole, you're not just delivering exceptional training programmes – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
How We'll Help You Thrive. At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:
- Competitive pay – Earn up to £13.21 per hour with opportunities to grow your career with Hilton.
- Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
- Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
- Free meals on duty – Helping you stay energised throughout your shift.
- Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
- Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
- Pension scheme – Supporting you as you plan for the future.
- High street discounts – Access a range of exclusive savings through Perks at Work.
- Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
- Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
- Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
As a Front Office Training Officer, you will play a key role in training and developing team members while providing essential administrative support to the department. The successful candidate will be flexible in their approach to working hours, delivering training across a variety of Front Office roles and shifts to ensure exceptional guest service standards are consistently maintained.
Here's what you'll do during a typical day:
- Execute the in-house training plan: Coordinate and deliver engaging, high-quality training programmes that align with hotel priorities.
- Identify and support training needs: Partner with line managers, department heads, HR, and the Training Manager to assess development needs, implement learning initiatives, and review progress monthly.
- Administer required training courses: Coordinate legal, compliance, and vocational qualification programmes to ensure employees meet required standards and progress in their professional development.
- Engage and connect trainers across the hotel: Lead monthly meetings with departmental trainers to share progress, review needs, and ensure training is consistently delivered.
- Inspire and develop the team: Support team members within own and other teams, monitor performance, provide coaching, and foster a positive and productive training environment.
What It Takes to Make the Stay. At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Front Office Training Officer employer: Hilton Birmingham Metropole
At Hilton, we believe that exceptional hospitality starts with our team members. As a Staff Canteen Assistant, you'll not only contribute to our culinary excellence but also enjoy a supportive work culture that prioritises your wellbeing and career growth. With competitive pay, incredible travel perks, and generous discounts on food and beverages, working at Hilton offers a rewarding experience in a vibrant environment where you can truly shine.
Contact Details:
Hilton Birmingham Metropole Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Training Officer
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hilton Birmingham Metropole. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hilton Birmingham Metropole
Don't be shy about reaching out to Hilton Birmingham Metropole directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Training Officer
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hilton Birmingham Metropole and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hilton Birmingham Metropole
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
