At a Glance
- Tasks: Manage Conference and Banqueting operations to deliver exceptional guest experiences.
- Company: Join the UK's #1 Great Place to Work 2026, known for its inclusive culture.
- Benefits: Competitive salary, quarterly bonuses, free meals, and extensive holiday leave.
- Other info: Enjoy discounts on travel, dining, and health cover, plus opportunities for personal development.
- Why this job: Make a real impact in hospitality while growing your career with amazing training.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 28045 - 28045 £ per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
WORLD OF REWARDS
- Annual salary £28,045.99 plus quarterly bonus (performance based)
- Smart uniform provided and laundered
- Free, healthy and high quality meals when on duty
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- Discounted dental and health cover
- High street discounts: with Perks at Work
- Free car park
- Subsidised Taxi between 12am and 7am
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Guest Experience Day: 1 night stay with breakfast and dinner
- Modern and inclusive Team Member's areas
What will I be doing?
As a Conference and Banqueting Floor Manager, you will be responsible for managing all Conference and Banqueting floor operations to deliver an excellent Guest and Member experience. You will also be required to optimise sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage all Conference and Events floor operations
- Maintain exceptional levels of customer service
- Ensure compliance of brand standards
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Awareness of trends and propose ideas to build the range and quality of Conference and Events
- Optimise sales and contain costs, identifying any areas for action
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels cover business demands
- Ensure that training is carried out on an ongoing basis
- Ensure communication meetings are conducted and post-meeting minutes generated
- Manage staff performance issues in compliance with company policies and procedures
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Conference and Banqueting Floor Manager employer: Hilton Birmingham Metropole
As an Event Planning Manager with our Hotels team, you will thrive in a vibrant work culture that prioritises exceptional hospitality and employee well-being. We offer competitive benefits, opportunities for professional growth, and a supportive environment where your creativity can shine, all while being part of a team dedicated to creating unforgettable experiences for our guests.
Contact Details:
Hilton Birmingham Metropole Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Conference and Banqueting Floor Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Hilton or similar venues. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it’s at a job fair or an interview, let your passion for hospitality shine through. Share stories that highlight your experience and how you can contribute to creating unforgettable guest experiences.
✨Tip Number 3
Prepare for the unexpected! In the hospitality world, things can change in a flash. Be ready to discuss how you handle challenges and adapt to new situations. This will show employers that you’re not just a great manager but also a flexible team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored to your skills and interests. Let’s get you on the path to becoming a Conference and Banqueting Floor Manager!
We think you need these skills to ace Conference and Banqueting Floor Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm and commitment to creating memorable guest experiences. We want to see how you embody our spirit of warmth and inclusiveness.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Conference and Banqueting Floor Manager. Highlight relevant skills and experiences that align with the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Hilton Birmingham Metropole
✨Know Your Stuff
Before the interview, make sure you understand the role of a Conference and Banqueting Floor Manager inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like managing operations and ensuring exceptional customer service. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Leadership Skills
As a potential leader, it's crucial to demonstrate your ability to manage a team effectively. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. This will highlight your capability to optimise sales and maintain high standards.
✨Emphasise Customer Experience
Since the role focuses on delivering an excellent guest experience, be ready to discuss how you would evaluate guest satisfaction and implement improvements. Share any relevant experiences where you enhanced customer service or addressed feedback, showing that you prioritise the guest's needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.
