At a Glance
- Tasks: Deliver exceptional service, support members' fitness goals, and run engaging classes.
- Company: Join the UK's #1 Great Place to Work 2026 with a vibrant team culture.
- Benefits: Competitive hourly rate, free meals, career growth opportunities, and holiday perks.
- Other info: Enjoy discounts on travel, health cover, and high street shopping.
- Why this job: Make a real difference in people's lives while enjoying a fun and dynamic work environment.
- Qualifications: Strong swimming skills, teamwork, and excellent communication abilities required.
The predicted salary is between 26500 - 33000 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
- Hourly rate between £12.71
- Free, healthy and high-quality meals when on duty
- Grow your Career! Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- Discounted dental and health cover
- High street discounts: with Perks at Work
- Free car park
- Subsidised Taxi between 12am and 7am
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Guest Experience Day: 1 night stay with breakfast and dinner
- Modern and inclusive Team Member's areas
A Personal Trainer is responsible for delivering outstanding levels of service in supporting members in achieving their goals and the club in achieving its financial objectives.
What will I be doing?
- Provide a friendly, efficient, and personalized service to all members and hotel guests, supporting their membership goals.
- Run classes and provide coaching as scheduled by the Club Manager.
- Proactively work with the sales team to support membership growth, including handling telecoms and prospect club tours.
- Organise and schedule induction programs for members.
- Act on member problems effectively or refer any issues you cannot resolve to your supervisor.
- Maintain the Health Club & (Spa) cleanliness.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Working Relations and Communications: Provides direct support to Club Manager, and the Health Club & (Spa) team. Interacts and communicates effectively with all members of the Health Club & (Spa) team, Guests, peer group and Regional Spa Director.
- Commercial: Contribute to and review the club promotions plan. Maintain an awareness of consumer trends and competitor activity. Optimise income through the promotion of additional Personal Training service propositions.
- Operational: Organise yourself and your work area/tools to ensure you can deliver excellent customer service. Schedule induction programs and Personal Training Sessions for members. Ensure all financial transactions are completed to company standard. Run classes/provide coaching as scheduled by the Club Management. Support club reception/operations when required. Adhere to company policies relating to Health & Safety at work.
- Customer Service / Quality: Ensure all members and hotel guests are acknowledged immediately. Ensure all members and hotel guests receive a friendly, efficient service with appropriate personalised plans that support their membership goals. Deal with any member problems effectively and refer any which you cannot resolve to your supervisor. Support membership growth by working proactively with the sales team and supporting enquiry conversion via telecoms and prospect club tours. Demonstrate an awareness of member priorities and anticipate needs. Action all member requests in a friendly, efficient manner.
- Teamwork: Work as part of the Fitness team, interacting positively with your colleagues. Attend any team briefings, meetings or training as required. Ensure your behaviour respects the perspective, privacy, safety and security of members and your colleagues. Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements. Always deliver your 'fair share' in team task elements of the role and support colleagues whose workload may temporarily exceed your own.
What are we looking for?
- A strong level of confidence in swimming is essential.
- Excellent team-working skills.
- Excellent communication skills.
- The ability to plan and prioritise your own workload.
- A proactive approach to attracting optimum members to classes and maximising 1:1 opportunities.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience working as part of a team.
- Experience working in a fitness role and with club-related pool plant.
- NVQ (level 3) - Personal Trainer.
- First Aid at Work certification.
- Pool Attendant/Responder/Lifeguard qualification.
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company.
Personal Trainer in Birmingham employer: Hilton Birmingham Metropole
At Hilton, we pride ourselves on being the UK's #1 Great Place to Work 2026, fostering a vibrant and inclusive work culture that empowers our team members to thrive. As a Personal Trainer, you'll benefit from exceptional training, career development programmes, and a range of rewards including free meals, discounted travel, and generous holiday allowances, all while contributing to a positive environment that prioritises member satisfaction and teamwork.
Contact Detail:
Hilton Birmingham Metropole Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Personal Trainer in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are talking about your skills and experiences, the better you'll come across during the real deal.
✨Tip Number 3
Show off your personality! Employers want to see who you are beyond your qualifications. Share your passion for fitness and how you can contribute to their team spirit. Remember, they’re looking for someone who fits in with their vibe!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Personal Trainer in Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for fitness and hospitality shine through. We want to see how your passion aligns with our goal of sharing the light and warmth of hospitality!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in personal training and customer service. We love seeing how your skills can contribute to our team and help our members achieve their goals.
Be Personable:In your cover letter, don’t be afraid to show a bit of your personality! We value friendliness and approachability, so let us know how you connect with others and create a positive atmosphere.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Hilton Birmingham Metropole
✨Know Your Stuff
Make sure you brush up on your fitness knowledge and personal training techniques. Be ready to discuss how you can help members achieve their goals and how you plan to run classes effectively.
✨Show Your Personality
This role is all about providing a friendly and personalised service. During the interview, let your passion for fitness and hospitality shine through. Share stories that highlight your ability to connect with clients and create a positive atmosphere.
✨Team Player Mindset
Emphasise your teamwork skills. Talk about past experiences where you collaborated with others to achieve a common goal, especially in a fitness or hospitality setting. This will show that you understand the importance of working together.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the club's approach to member engagement or how they support personal trainers in their development. It shows you're genuinely interested in the role and the company.
