At a Glance
- Tasks: Lead and manage Conference and Banqueting operations for exceptional guest experiences.
- Company: Join the UK's #1 Great Place to Work 2026, known for its inclusive culture.
- Benefits: Competitive salary, bonuses, free meals, and amazing career growth opportunities.
- Other info: Enjoy perks like discounted hotel stays, health cover, and high street discounts.
- Why this job: Make a real impact in hospitality while developing your skills and career.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 28045 - 28045 € per year.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
WORLD OF REWARDS
- Annual salary £28,045.99 plus quarterly bonus (performance based)
- Smart uniform provided and laundered
- Free, healthy and high quality meals when on duty
- Grow your Career: Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- Discounted dental and health cover
- High street discounts: with Perks at Work
- Free car park
- Subsidised Taxi between 12am and 7am
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Guest Experience Day: 1 night stay with breakfast and dinner
- Modern and inclusive Team Member's areas
What will I be doing?
As a Conference and Banqueting Floor Manager, you will be responsible for managing all Conference and Banqueting floor operations to deliver an excellent Guest and Member experience. You will also be required to optimise sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage all Conference and Events floor operations
- Maintain exceptional levels of customer service
- Ensure compliance of brand standards
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Awareness of trends and propose ideas to build the range and quality of Conference and Events
- Optimise sales and contain costs, identifying any areas for action
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels cover business demands
- Ensure that training is carried out on an ongoing basis
- Ensure communication meetings are conducted and post-meeting minutes generated
- Manage staff performance issues in compliance with company policies and procedures
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Conference and Banqueting Floor Manager in Birmingham employer: Hilton Birmingham Metropole
At Hilton, we pride ourselves on being the UK's #1 Great Place to Work 2026, fostering a vibrant and inclusive work culture that empowers our team members to thrive. As a Conference and Banqueting Floor Manager, you'll benefit from exceptional training, career development opportunities, and a range of rewards including competitive salary, generous holiday allowance, and unique perks like discounted hotel stays and meals. Join us in creating unforgettable experiences while enjoying a supportive environment that values your contributions and growth.
Contact Detail:
Hilton Birmingham Metropole Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Conference and Banqueting Floor Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Hilton or similar venues. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it’s at a job fair or an interview, let your passion for hospitality shine through. Share your experiences and how they align with the role of Conference and Banqueting Floor Manager.
✨Tip Number 3
Prepare for the unexpected! In the hospitality world, things can change in a flash. Be ready to discuss how you’d handle various scenarios during interviews. Think about past experiences where you’ve had to adapt quickly and keep the guest experience top-notch.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored to your skills and interests. Don’t miss out on the chance to join a fantastic team at Hilton!
We think you need these skills to ace Conference and Banqueting Floor Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm and commitment to creating memorable guest experiences. We want to see how you embody our spirit of warmth and inclusiveness.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Conference and Banqueting Floor Manager role. Highlight relevant skills and experiences that align with managing operations and optimising sales. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see why you’re the perfect fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you access to all the latest opportunities at Hilton!
How to prepare for a job interview at Hilton Birmingham Metropole
✨Know Your Stuff
Before the interview, make sure you understand the role of a Conference and Banqueting Floor Manager inside out. Familiarise yourself with the key responsibilities like managing operations, ensuring customer satisfaction, and optimising sales. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a potential leader, it's crucial to demonstrate your ability to manage a team effectively. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. This will highlight your capability to motivate and guide others in a fast-paced environment.
✨Emphasise Customer Service Excellence
Since the role revolves around delivering exceptional guest experiences, be ready to discuss how you prioritise customer service. Share specific instances where you've gone above and beyond for guests or implemented changes based on feedback. This shows that you align with their goal of creating memorable stays.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
