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- Tasks: Generate new business opportunities through engaging calls and build relationships with key decision makers.
- Company: Join Hilton-Baird Financial Solutions, a multi-award-winning finance broker making a real impact in the UK.
- Benefits: Enjoy hybrid working, uncapped bonuses, 25 days holiday, and ongoing training for personal development.
- Why this job: Be part of a vibrant team that values your growth and helps UK businesses thrive.
- Qualifications: GCSE standard or above; finance or telemarketing background preferred; excellent communication skills required.
- Other info: Flexible benefits scheme and opportunities for career advancement within a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
About Hilton-Baird Financial Solutions
Founded in 1997, Hilton-Baird Financial Solutions is an award-winning, FCA-authorised commercial finance broker. We help businesses of all sizes unlock working capital by introducing the most suitable funding solutions from a wide range of banks and independent lenders. With deep expertise in the invoice finance sector and broader commercial finance landscape, we’ve supported thousands of UK businesses in overcoming cash flow challenges and achieving growth.
Hilton-Baird is part of FRP Advisory Group, a leading national business advisory firm with 35 offices and more than 850 team members, including over 100 Partners, across the UK and overseas. We’re a group that values clarity, integrity, and considered thinking – and we’re always looking for talented people to help our clients make confident, informed decisions.
Role Description
This is an outbound consultative telesales role, contacting businesses to introduce our services and deliver new business opportunities to our brokerage team.
Purpose of role
Hilton-Baird Financial Solutions is looking for hard working and driven individuals to join our team of Funding Consultants and help UK businesses secure the finance they need to operate and flourish. As an integral member of our telemarketing team, the Outbound Relationship Associate\’s primary role is to generate new business opportunities. You will be responsible for contacting businesses on our database to introduce our services as a commercial finance broker, managing your own diary, establishing rapports with key decision makers at these businesses and building a sales pipeline full of relevant and engaged prospects. We hire for attitude and aptitude above all else. If you possess the drive and determination to succeed, we will teach you the skills you need to prosper within this challenging and rewarding role. Our ethos is one of partnership – both externally and internally. The more value each individual adds to our clients and our business, the more value they receive in return.
Key Responsibilities
- Generate new business opportunities through cold and warm telephone calling
- Introduce our company and services to a variety of businesses and ascertain if there is any current or longer-term funding requirement
- Complete a full fact-find, which involves gathering information on the business and discussing the options available to them
- Ensure compliance with all procedures, policies and wider regulations (FCA, GDPR etc.)
- Manage and develop your own diary in order to meet touchstones
- Build relationships and rapport to gain valuable insights and important information, in a compliant manner
- Maintain the highest level of quality, integrity and professionalism in an effective yet courteous manner
- Perform against touchstones, set across your Balanced Scorecard
- Attend and engage in regular team meetings, contributing as appropriate
- Maintain a detailed and accurate record of all business dialogue
- Any duty you may be asked to perform as part of a special project
Qualifications
- Educated to GCSE standard or above
- A background in finance, business, or telemarketing is preferred
- Excellent communication skills and telephone manner
- Ability to learn quickly, digest information and possess the will to excel in the role
- High level of attention to detail
- Determination and drive to meet touchstones
- A good level of business acumen
- Proven team player with excellent interpersonal skills
- Able to work on their own initiative and as part of a team
- Driven, hard worker
- Punctual and reliable
- Computer proficiency – Word, Excel, Outlook and SalesLogix or a similar CRM System
What We Offer
- A vibrant, enjoyable and committed workplace with hybrid / flexible working
- Rewarding and uncapped discretionary bonus structure
- Profit-related pay after completing a full financial year (May to April)
- Life Assurance benefits
- 25 days holiday (excluding bank holidays)
- FRP pension scheme after three months\’ service
- Ongoing training both internally and externally – we invest in our employees’ personal development
- The opportunity to be an integral part of a company that makes a real difference to UK SME and corporate businesses
- Opportunities to develop your skills and enhance your career within or alongside our parent company, FRP
- Annual flu vaccination
- Employee Assistance Programme
- Flexible Benefits Scheme, with the option to enhance core benefits and select additional optional benefits
Additional Information
- Our Values: Straightforward, Confident, Pragmatic, Real
- Our Commitment to You and the Environment: We are committed to sustainability, equal opportunities, learning and development, and long-term client relationships.
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
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Outbound Relationship Associate employer: Hilton-Baird Financial Solutions
Contact Detail:
Hilton-Baird Financial Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Relationship Associate
✨Tip Number 1
Familiarise yourself with the commercial finance sector. Understanding the basics of how funding works and the types of services offered by brokers like us will help you engage more effectively with potential clients.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a lot of outbound calls, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Network within the industry. Attend finance-related events or join online forums to connect with professionals in the field. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Demonstrate your determination and drive during interviews. Share examples of past experiences where you've overcome challenges or met targets, as this aligns with our ethos of hiring for attitude and aptitude.
We think you need these skills to ace Outbound Relationship Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telesales, finance, or business development. Emphasise your communication skills and any previous roles where you've successfully generated leads or built relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Outbound Relationship Associate role. Mention specific aspects of Hilton-Baird Financial Solutions that resonate with you, such as their commitment to employee development and partnership ethos.
Showcase Your Skills: Highlight your ability to learn quickly and your attention to detail. Provide examples of how you've demonstrated determination and drive in past roles, especially in meeting targets or touchstones.
Prepare for Compliance Questions: Since the role involves compliance with regulations like FCA and GDPR, be ready to discuss your understanding of these areas. You might want to mention any relevant training or experience you have in maintaining compliance in previous positions.
How to prepare for a job interview at Hilton-Baird Financial Solutions
✨Research the Company
Before your interview, take some time to learn about Hilton-Baird Financial Solutions. Understand their services, values, and recent achievements. This knowledge will help you tailor your responses and show genuine interest in the role.
✨Prepare for Role-Specific Questions
Expect questions related to telesales and relationship building. Be ready to discuss your previous experiences in similar roles, how you handle objections, and your strategies for generating leads. Use specific examples to illustrate your points.
✨Demonstrate Your Communication Skills
As an Outbound Relationship Associate, strong communication is key. During the interview, showcase your telephone manner and ability to engage with others. Practice active listening and ensure you articulate your thoughts clearly.
✨Show Your Drive and Determination
Hilton-Baird values attitude and aptitude. Be prepared to discuss your motivation and what drives you to succeed. Share examples of how you've overcome challenges in the past and your commitment to achieving targets.
