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- Tasks: Be the face of Hilton Aberdeen, ensuring exceptional guest experiences and smooth hotel operations.
- Company: Join RBH, a top-rated hospitality employer that values diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel stays, extra holiday for your birthday, flexible working, and free meals on duty.
- Why this job: This dynamic role offers hands-on experience in a fast-paced environment with opportunities for growth.
- Qualifications: Previous hotel experience preferred; strong guest service skills and a passion for hospitality are essential.
- Other info: Comprehensive training provided across departments to boost your confidence and expertise.
The predicted salary is between 24000 - 36000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
We are currently looking for a new role of Lobby Ambassador to join our Team at the Hilton Aberdeen TECA. The successful applicant for this role will have a positive ‘can do' attitude, be passionate about providing an excellent service and show that they care.
Your new role of Lobby Ambassador will see you working in the Hilton Aberdeen on the site of The Event Complex Aberdeen (TECA). The 200-bedroom Hilton Hotel on the site of the Aberdeen Exhibition and Conference Centre hosts Quarter House Bar & Grill, Flight Path, The only Executive Lounge in Aberdeen and Devona Spa & Leisure.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An extra day’s holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
At Hilton TECA, we are committed to delivering exceptional guest experiences at every touchpoint. As a Lobby Ambassador, you will be the face of our hotel—present throughout all areas of the operation with a focus on elevating guest satisfaction, service standards, and smooth daily function. This is a dynamic, hands-on supervisory role designed for a flexible and proactive individual who thrives in a fast-paced, multi-department environment. You will work across various departments including Front Desk, Food & Beverage, Executive Lounge, Conference & Events, and Duty Manager shifts. Comprehensive cross-training will be provided across all operational areas to ensure confidence, capability, and expertise in delivering consistent service standards, regardless of the department you are supporting.
Key Responsibilities:
- Act as an ambassador for Hilton TECA, providing a warm, visible, and approachable presence in the lobby and guest areas.
- Proactively recognizing guest needs and creating memorable moments through unexpected touches.
- Maintaining a strong, approachable presence across the hotel, interacting with guests, assisting team members, and elevating the overall guest experience.
- Overseeing the POD team while ensuring seamless collaboration across all departments.
- Perform POD responsibilities, ensuring the smooth operation of the hotel during your shift and being the first point of contact for guest issues or escalations.
- Support and cover Front Desk operations including check-ins, check-outs, guest inquiries, and room assignments.
- Support guest experience in Executive Lounge when required.
- Provide operational assistance when required within Conference & Events, helping ensure successful event execution and guest satisfaction.
- Resolve in person guest concerns at first point of contact promptly and professionally, using initiative to exceed expectations.
- Support departmental teams in peak periods or during staff shortages, offering flexibility and leadership by example.
- Supervise and guide team members in absence of department heads, ensuring standards are upheld.
- Maintain a strong working knowledge of all hotel facilities, services, and local area information to assist guests.
- Conduct regular pod walks to ensure visibility across all departments, check in with team members, and monitor cleanliness, guest satisfaction, and operational flow.
- Proactively identify and report any Health & Safety concerns, ensuring compliance with Hilton standards and legal requirements.
- Respond appropriately to incidents, hazards, or emergencies, following established health and safety procedures.
- Handle and respond to any reasonable requests from management or guests in a fair, respectful, and solution-oriented manner, escalating when necessary.
Qualifications & Requirements:
- Previous experience in a hotel operations or supervisory role is preferred.
- Strong guest service orientation with a hands-on, solution-focused mindset.
- Genuinely passionate about hospitality, with a natural, guest-centric approach to service.
- Flexibility to adapt to changing responsibilities and departmental needs.
- A steady and confident leader who thrives under pressure and adapts effortlessly to changing environments.
- Excellent communication and interpersonal skills.
- Ability to lead by example and motivate others.
- Knowledge of hotel systems such as OnQ is an advantage.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Lobby Ambassador employer: Hilton Aberdeen TECA
Contact Detail:
Hilton Aberdeen TECA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lobby Ambassador
✨Tip Number 1
Familiarise yourself with Hilton's values and the specific offerings of the Hilton Aberdeen TECA. Understanding their commitment to guest satisfaction and service excellence will help you align your approach during interviews.
✨Tip Number 2
Showcase your passion for hospitality by sharing personal experiences where you went above and beyond for a guest or team member. This will demonstrate your proactive attitude and ability to create memorable moments.
✨Tip Number 3
Network with current employees or alumni who have worked at Hilton or in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss how you handle pressure and adapt to changing environments. As a Lobby Ambassador, you'll need to demonstrate your leadership skills and ability to support various departments effectively.
We think you need these skills to ace Lobby Ambassador
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Lobby Ambassador position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in hospitality or supervisory roles in your CV. Use specific examples that demonstrate your guest service orientation and ability to thrive under pressure, as these are crucial for this role.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your understanding of the importance of guest satisfaction. Mention how your skills align with the responsibilities of the Lobby Ambassador and why you want to work at Hilton Aberdeen TECA.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the hospitality industry.
How to prepare for a job interview at Hilton Aberdeen TECA
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles, as this aligns with the hotel's commitment to guest satisfaction.
✨Demonstrate Flexibility and Adaptability
Since the role requires working across various departments, highlight your ability to adapt to changing responsibilities. Discuss any past experiences where you successfully managed multiple tasks or shifted priorities in a fast-paced environment.
✨Emphasise Teamwork and Leadership Skills
As a Lobby Ambassador, you'll be supervising team members and collaborating with different departments. Be prepared to share examples of how you've led a team or supported colleagues in achieving common goals, showcasing your leadership qualities.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle guest concerns. Think of scenarios where you resolved issues effectively, demonstrating your initiative and commitment to exceeding guest expectations.
