At a Glance
- Tasks: Manage reservations and coordinate events for a vibrant hotel team.
- Company: Join RBH, rated Top 30 Best Places to Work in Hospitality!
- Benefits: Enjoy discounted hotel stays, extra holiday, flexible working, and more.
- Other info: Great career growth opportunities in a supportive, inclusive environment.
- Why this job: Be part of a dynamic team where your impact truly matters every day.
- Qualifications: Strong admin skills and a passion for delivering excellent customer service.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
We're on the lookout for an enthusiastic and motivated Fixed Term Contract Reservations & Events Coordinator to become a key part of our vibrant team at Hilton & Aloft Aberdeen TECA!
If you’re someone who brings a positive, can-do attitude, thrives on delivering top-notch admin support, and genuinely cares about creating smooth, professional service experiences, then we want to hear from you! This is your chance to play a vital role in the heart of our people operations — where no two days are the same, and your impact truly matters.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
The Cluster Reservations & Events Team is responsible for managing room reservations, group bookings, and event coordination across Hilton and Aloft Aberdeen TECA. This role ensures revenue optimization, seamless guest experiences, and efficient communication between sales, operations, and clients. The position supports revenue growth through proactive selling, accurate booking management, and exceptional service delivery.
KEY RESPONSIBILITIES
Reservations Management
- Handle individual, group, and corporate reservations across cluster properties.
- Process bookings via phone, email, online platforms, and internal systems.
- Ensure accurate input of reservations into the PMS system.
- Monitor room inventory and rates in coordination with Revenue Management.
- Upsell rooms and packages to maximize revenue.
- Maintain high standards of customer service and response times.
- Follow Checklists at both Hilton & Aloft Aberdeen.
Events and Group Coordination
- Manage inquiries for meetings, conferences, and social events.
- Prepare proposals, contracts, and event orders in line with hotel standards.
- Coordinate with Sales, F&B, Banqueting, and Operations teams to ensure smooth execution.
- Conduct site inspections when required.
- Follow up with clients pre- and post-event to ensure satisfaction and repeat business.
Revenue & Administration
- Assist in forecasting and tracking group room blocks.
- Monitor cut-off dates, payment schedules, and contract terms.
- Ensure deposits and payments are collected in accordance with company policy.
- Generate reports on pick-up conversion rates, and event performance.
- Attend weekly operations meetings.
- Good brand knowledge across both properties.
Customer Service and Communication
- Act as a key point of contact for guests and event clients.
- Resolve booking discrepancies and handle complaints professionally.
- Maintain strong relationships with corporate accounts and repeat clients.
- EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
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Fixed Term Reservations & Events Coordinator • Aberdeen, Scotland, United Kingdom
Fixed Term Reservations & Events Coordinator employer: Hilton Aberdeen TECA
At RBH, we pride ourselves on being a people-first employer, offering a vibrant work culture that values diversity, health, and wellbeing. As part of our team at Hilton & Aloft Aberdeen TECA, you will enjoy a range of benefits including flexible working arrangements, enhanced leave options, and opportunities for professional growth, all while contributing to an environment where your impact truly matters. Join us in creating exceptional guest experiences in one of the Top 30 Best Places to Work in Hospitality!
StudySmarter Expert Advice🤫
We think this is how you could land Fixed Term Reservations & Events Coordinator
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Hilton Aberdeen TECA
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Hilton Aberdeen TECA. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
