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- Tasks: Deliver top-notch customer service and manage enquiries via phone and email.
- Company: Join a leading UK supplier in the engineering components industry.
- Benefits: Enjoy a competitive salary, bonus, and 25 days annual leave plus bank holidays.
- Why this job: Be part of a dynamic team where your hard work is recognised and rewarded.
- Qualifications: Friendly, ambitious, and able to thrive in a fast-paced environment.
- Other info: Great career growth opportunities and a supportive workplace culture.
The predicted salary is between 16800 - 33600 £ per year.
Our client is seeking enthusiastic individuals who want to be part of one of the UKs leading suppliers of engineering components to the design and engineering industry. This role offers an exciting opportunity to work in a fast-paced, dynamic environment where hard work and commitment are recognised and rewarded. The company has invested in modern business systems to improve operational efficiency and support a digital-centred sales strategy. We are now looking to recruit a confident and motivated individual to join their Customer Services team.
As a Customer Service Representative, you will be responsible for delivering high levels of customer service and supporting our hassle-free customer journey. The successful candidate will be self-motivated and proactive, handling customer enquiries promptly via phone and email, while effectively managing and prioritising their workload.
Key Responsibilities- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co-ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
- Computer Literacy in Microsoft Word, Excel and Outlook with the ability to learn bespoke systems and programmes
- Experience of sales order processing systems useful (full training on the job)
- You will be friendly and ambitious with an excellent telephone manner and communication skills
- You will work well under pressure and be able to keep up with a busy office atmosphere and enjoy working in a fast-paced environment
- You will be confident and approachable
- You will be able to deal with a large volume of sales calls/customer queries
- You will be able to process Sales Orders on our internal CRM quickly, accurately and efficiently
- You will have the ability to know how to prioritise and deal with tasks as and when they come in
- You will be pro-active and detail conscious/orientated
- Minimum grade C in English and Maths GCSE
- Previous experience of working in a customer facing/focused role (preferred)
- Experience in working in a B2B sales environment (desirable)
- Salary: £28000
- Employer matched 5% pension contribution
- Life assurance
- Discretionary annual bonus
- 25 days annual leave plus bank holidays
- Extra paid day off for your birthday
- Paid day off for volunteering
- Reward Gateway Sharesave Scheme
- Professional training contributions
- Calendar of wellbeing events
The company operates on a two-shift basis (on-site) which rotates weekly, to ensure the best service for our customers. Shift Times Are Week 1: Monday to Friday 08:00 to 16:30 and Week 2: Monday to Thursday 09:00 to 17:30. Every Friday 08:00 to 16:30. Daily breaks are 2 x 15 minutes and 1 x 50 minutes.
Customer Service Executive in North East employer: Hilman & Co.
Contact Detail:
Hilman & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in North East
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer enquiries over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those calls.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your enthusiasm for the role and how you can contribute to their customer service goals. It’s all about making a great impression!
✨Tip Number 4
Apply through our website! We want to see your application, and it’s the best way to ensure it gets noticed. Plus, you’ll find all the info you need about the role right there!
We think you need these skills to ace Customer Service Executive in North East
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our dynamic team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. Focus on your skills in handling customer queries and any previous roles where you’ve thrived in a fast-paced environment, just like ours!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This reflects the kind of service we aim to provide to our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our Customer Services team!
How to prepare for a job interview at Hilman & Co.
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your enthusiasm for the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Common Interview Questions
Anticipate questions related to handling customer queries, managing workload, and working under pressure. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part and Be Punctual
Make sure to dress professionally and arrive on time for your interview. First impressions matter, and being punctual shows that you respect the interviewer's time and are serious about the opportunity.
