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- Tasks: Support customers and the sales team through calls, emails, and order processing.
- Company: Join a friendly team in Portbury with a supportive work culture.
- Benefits: Enjoy a competitive salary, 25 days leave, and office closure over Christmas.
- Why this job: Be part of a stable role where your customer service skills truly matter.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Great opportunity for career growth in a dynamic office environment.
The predicted salary is between 25000 - 27000 £ per year.
Location: Portbury, Bristol
Salary: £25,000 - £27,000 per year (depending on experience)
Hours: Monday to Friday, 8:30am – 5:00pm
Contract: Full-time, permanent
Benefits:
- £25,000 - £27,000 salary depending on experience
- 25 days annual leave plus UK bank holidays (33 days total)
- Office closes over the Christmas period
- Stable, long-term role
- Friendly, supportive team environment
We are looking for a reliable and customer-focused Customer Service Representative to join a small, friendly team based in Portbury. This is a fully office-based role where you will play a key part in supporting customers and the sales team by handling phone calls, emails, and sales orders, while delivering a high level of customer service at all times.
The Role You Will Be Responsible For:
- Answering incoming customer calls and emails in a prompt and professional manner
- Processing sales orders received from customers and the external sales team
- Taking ownership of customer enquiries and resolving them where possible
- Liaising with internal departments to ensure queries are resolved efficiently
- Providing ongoing support to the sales team and sales managers
- Updating and maintaining customer records and CRM systems
- Managing your own workload and diary effectively
- Handling challenging customer conversations calmly and professionally
What We're Looking For:
- Previous experience in a customer service or office-based role
- Confident and professional telephone manner
- Strong communication and organisational skills
- Positive, proactive attitude and a reliable approach to work
- Ability to work independently and as part of a small team
- Good IT skills, including Microsoft Office
- Experience with CRM or MRP systems is an advantage, but not essential
If you're interested in this role, please apply with your CV. Suitable candidates will be contacted to discuss the position in more detail.
Customer Service Representative in Bristol employer: Hilman & Co.
Contact Detail:
Hilman & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their friendly team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you handle those challenging customer conversations like a pro.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experience where you've demonstrated strong communication and organisational skills. This will help you stand out as a reliable candidate.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant IT skills to show us you're the right fit for the role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your proactive attitude can benefit our friendly team. Keep it concise but engaging!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your strong communication skills. Use clear language and a professional tone to demonstrate how you handle customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hilman & Co.
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Representative. Familiarise yourself with handling customer calls, processing sales orders, and liaising with internal departments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires a confident and professional telephone manner, practice answering common customer queries out loud. You could even role-play with a friend to simulate the interview environment. This will help you feel more comfortable and articulate during the actual interview.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Think of situations where you took ownership of an enquiry and successfully found a solution. This will showcase your proactive attitude and reliability, which are key traits for this position.
✨Demonstrate Team Spirit
Even though you'll be working independently, this role is part of a small team. Share examples of how you've collaborated with others in previous roles. Emphasising your ability to work well within a team will show that you're a good fit for their friendly and supportive environment.
