At a Glance
- Tasks: Support the Store Manager in delivering excellent customer service and maximising sales.
- Company: Join The Fragrance Shop, a vibrant team passionate about fragrances.
- Benefits: Enjoy employee discounts, flexible hours, and opportunities for career progression.
- Other info: Perfect for those who love retail and want to create scent-sational experiences!
- Why this job: Be part of a fun environment where you can develop your skills and lead a team.
- Qualifications: Retail experience is a plus, but enthusiasm and a positive attitude are key!
The predicted salary is between 11 - 12 £ per hour.
The Fragrance Shop are on the lookout for an enthusiastic, motivated and reliable Assistant Manager to join our team. Responsible for helping the Store Manager manage the store by providing excellent customer service whilst ensuring sales are maximised at every opportunity and establishing efficient methods of operation. This position is hands‐on and will play a pivotal part in staff training and development. Opportunities for company progression, because you're our future leader! We are extremely passionate about our products and ensuring our customers receive the highest level of customer service. Our employees are trained to offer the very best expertise and knowledge within the fragrance industry. So, if you feel you are passionate about fragrance and thrive in a busy environment then this could be the perfect role for you – apply now and let's create scent‐sational experiences together!
Responsibilities
- Supporting your Store Manager with the achievement of retail store targets
- Open and close the store and are responsible at that point for ensuring that the store trades safely and legally
- Help to manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service
- Delivering sales through friendly and efficient customer service
- Take a lead role in resolving customer questions and queries
- Following guidelines, ensure that all products are presented/displayed to their best advantage
- Ensure that all products are correctly coded, priced and accurate POS is used
- Ensuring our customers have a fun and enjoyable shopping experience
- Effectively matching the correct fragrance to the customer's needs
- Assisting customers with their queries using your product knowledge
- Actively promote the company and role in the local marketplace
- Continue to develop self and role by studying relevant training materials and store information
- Processing transactions at the till point
- Assisting with processing store deliveries, visual merchandising, stock takes, markdowns and promotions
- Ensuring the store looks presentable and inviting to our customers
About You
- Confidence and personality!
- Previous retail management experience preferred but not essential as training is provided
- Enjoy talking to people and be at ease approaching customers and demonstrating our products
- Adaptable with a 'can do' attitude
- Fully flexible
- Happy to work weekends/bank holidays
- Strong communication and interpersonal skills
- Customer service focused
- Possess excellent customer service skills
- Demonstrate a natural sales ability
- Be passionate about retail and fashion
- Be enthusiastic and results driven
- Enjoy working as part of a team
- Ability to operate POS system
- Due to the nature of the role successful candidates must meet the minimum legal age requirements
CV can be dropped into store or sent via email to 204.middlesbrough@tfsstores.com. Due to the high volume of applications that we receive, we are regrettably not able to respond to everyone. If you have not heard from us within two weeks of your application, please assume that on this occasion you have not been successful.
Assistant Manager – The Fragrance Shop employer: Hillstreetshopping
The Fragrance Shop is an exceptional employer, offering a vibrant work culture that prioritises employee development and customer satisfaction. As the UK's largest independent fragrance retailer, we provide our Store Managers with competitive salaries, exciting bonuses, and comprehensive training programmes, all within the bustling environment of Middlesbrough's Hillstreet Shopping Centre. Join us to lead a passionate team, drive store performance, and enjoy clear pathways for career progression in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager – The Fragrance Shop
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Hillstreetshopping, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Hillstreetshopping!
We think you need these skills to ace Assistant Manager – The Fragrance Shop
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Hillstreetshopping, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Hillstreetshopping and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Hillstreetshopping that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Hillstreetshopping
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
