Client Success Manager

About Us

At Hillsgreen, we’re on a mission to help agricultural businesses thrive with marketing that’s smart, impactful, and commercially oriented. Our team is driven by curiosity, bravery, respect, and a commitment to delivering results. When you join us, you’re part of a supportive environment where growth and making a difference go hand in hand.

The Role

As our Client Success Manager, you’ll be the cornerstone of our client relationships. This role is about building meaningful partnerships, managing expectations, and uncovering opportunities for growth. You’ll act as the vital link between clients and our internal teams, aligning goals, fostering trust, and driving success. You will assess marketing activity at a high level, interpret data and campaign performance, and recommend adjustments to strategies to ensure objectives are achieved.

What You’ll Do

• Client Relationships: Build trust as the primary contact for clients, understanding their business goals, challenges, and ambitions. Ensure client satisfaction by delivering exceptional service, clear communication, and tailored solutions. Proactively identify growth opportunities through upselling, cross-selling, and expanding service offerings.
• Client Partnership and Strategy: Act as a trusted strategic partner, proactively reviewing campaign performance and identifying opportunities to improve results through strategic adjustments. Analyse data to interpret marketing outcomes, make ROI-focused recommendations, and align efforts with client business goals. Identify potential bottlenecks or challenges within client-side processes and consult clients on how to address these effectively. Collaborate with the marketing team to align strategic marketing insights with campaign execution, ensuring all activities support measurable outcomes.
• Strategic Communication: Lead client meetings, presenting results, insights, and actionable recommendations. Translate internal team updates into client-friendly communications that simplify complex marketing concepts. Address client concerns promptly, escalating only when necessary, to maintain trust and smooth collaboration.
• Account Growth and Profitability: Manage budgets to keep accounts profitable while delivering exceptional value. Drive contract renewals and maintain high client retention. Track metrics of success, including client growth and satisfaction.
• Leadership and Collaboration: Collaborate with internal marketing teams to ensure seamless project delivery that aligns with client goals. Act as a liaison, ensuring both client expectations and internal resources stay in sync. Provide clear direction and leadership to ensure smooth workflows and outcomes.
• Administration and Reporting: Keep CRM and project management tools up-to-date with client records, job tracking, and financials. Oversee monthly reporting, delivering concise, actionable insights to clients. Review deliverables to ensure they meet Hillsgreen’s high standards and client expectations.

What You’ll Bring

• Relationship Building: Proven experience engaging with key stakeholders, building trust and rapport, and effectively influencing others.
• Strategic Thinking: Ability to align client goals with agency capabilities to deliver measurable results.
• Organisational Skills: Strong multitasking and time-management abilities with a sharp eye for detail.
• Sales Orientation: Experience with sales and identifying opportunities for revenue growth is desirable but not essential.
• Communication Expertise: Exceptional verbal and written communication skills that resonate with diverse audiences.
• Proactive Mindset: A solution-focused approach with the ability to handle challenges with confidence.
• Marketing Strategy: A strategic, data-driven marketing mindset with the ability to interpret campaign performance and recommend actionable improvements.
• Commercial Acumen: Strong commercial acumen, with the ability to connect marketing activities to ROI and broader business outcomes.
• Agricultural Knowledge: Although not necessary, knowledge or an understanding of the agricultural industry is advantageous.

What You’ll Get

• Competitive Salary: £30k - £35k (depending on experience)
• Personal Development: Annual growth plans, 1:1 reviews, and opportunities to expand your expertise.
• Generous Holiday Allowance: 24 days of annual leave plus 8 bank holidays.
• Hybrid Working: A mix of office and remote working days.
• Pension Scheme: A minimum of 3% employer contribution and 5% employee contribution.
• Professional Growth: Access to mentoring, study support, and professional development opportunities.
• Supportive Culture: Be part of a collaborative, passionate team that values creativity and shared success.
• External Mentoring Support: Access to an experienced industry mentor for 1 hour per month for up to 3 months.

Are You Ready?

If you’re ready to take ownership of client success, forge meaningful partnerships, and contribute to impactful marketing campaigns for the agricultural industry, we’d love to hear from you. Apply today to join Hillsgreen’s journey.