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- Tasks: Lead eCommerce strategy and mentor a dynamic team at Hill's Pet Nutrition.
- Company: Join Colgate-Palmolive, a global leader in consumer products with a commitment to innovation and sustainability.
- Benefits: Enjoy a collaborative culture, growth opportunities, and the chance to make a real impact.
- Why this job: Be a strategic leader influencing eCommerce while fostering innovation and teamwork.
- Qualifications: Degree-level education and 5+ years in account management with online retailers required.
- Other info: Embrace diversity and inclusion in a supportive work environment.
The predicted salary is between 28800 - 48000 ÂŁ per year.
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No Relocation Assistance Offered
Job Number #168519 – Surrey, England, United Kingdom
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let\’s build a brighter, healthier future for all.
Location: Woking, Surrey
Reporting to: National Sales Senior Manager- Pet
Job Purpose
This isn\’t just an account management role; it\’s an opportunity to be a strategic leader, mentor a growing team, and directly influence our UK/IE and global eCommerce strategy. You\’ll operate with personal accountability, seeing the direct impact of your work on our business every single day.
What You\’ll Bring to Our Team:
You\’re an experienced sales professional with a proven track record in eCommerce, eager for a new challenge within a rapidly expanding team. You\’re an outstanding negotiator, always seeking common ground and understanding customer priorities. Service-oriented and collaborative, you excel at building strong relationships and are financially savvy, adept at setting prices and terms. You love fostering innovation through effective communication and are well-organized, strategic, and capable of translating vision into actionable plans.
What You Will Achieve
- Own and deliver ambitious sales and growth targets across multiple strategic eCommerce customers, aligning with our local and global objectives.
- Lead the development, negotiation, and implementation of complex Joint Business Plans (JBPs) with major online retailers, driving share growth and ensuring compliance.
- Master accurate forecasting of volume, sales, and investment through expert 6P+A planning, identifying risks and opportunities proactively.
- Ignite retail marketing demand by strategically leveraging all online critical success factors and levers.
- Provide crucial strategic insights, anticipating digital market trends and guiding leadership on emerging opportunities and risks.
- Coach, mentor, and elevate other members of our eCommerce team, sharing your expertise and boosting overall team capabilities.
- Represent Hill\’s at industry events, expanding our network and benchmarking against best-in-class eCommerce practices.
- Drive continuous process improvements and foster innovative digital engagement using advanced analytics and emerging technologies.
- Champion cross-functional collaboration between Sales, Supply Chain, Marketing, and Digital teams to optimize the entire eCommerce experience.
- Oversee complex commercial agreements and long-term growth investments, always aligning with profitability targets.
- Manage the full product lifecycle from portfolio and new item planning to promotion planning, forecasting, inventory, and engaging content creation.
What Makes You a Great Fit:
- Degree-level education.
- Proficient in Google tools with demonstrable experience in dashboard building.
- 5+ years of account management experience with a proven track record of successful commercial skills with online retailers.
- An entrepreneurial and curious mindset, eager to experiment and test new ideas.
- Proficient in digital shelf analysis tools, adept at leveraging data to build compelling business cases.
- Strong understanding of digital marketing channels and experience deploying the right levers for business growth.
- Exceptional communication skills and a talent for stakeholder engagement.
- A confident leader who can coach and work effectively in a cross-functional team, thriving in conditions of uncertainty or complexity.
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Manufacturing
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Customer Development Manager, eCommerce employer: Hill's Pet Nutrition
Contact Detail:
Hill's Pet Nutrition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Development Manager, eCommerce
✨Tip Number 1
Familiarise yourself with Hill's Pet Nutrition and Colgate-Palmolive's values and mission. Understanding their commitment to innovation and sustainability will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of Hill's Pet Nutrition on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Customer Development Manager role.
✨Tip Number 3
Prepare to discuss specific examples of your past successes in eCommerce account management. Highlighting measurable outcomes from your previous roles will demonstrate your capability to meet ambitious sales targets and drive growth.
✨Tip Number 4
Stay updated on the latest trends in digital marketing and eCommerce. Being able to speak knowledgeably about emerging technologies and market shifts will position you as a forward-thinking candidate who can contribute to Hill's strategic goals.
We think you need these skills to ace Customer Development Manager, eCommerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce and account management. Use specific examples that demonstrate your success in driving sales and building relationships with online retailers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their values of caring, inclusivity, and courage, and provide examples of how you've successfully led teams or projects in the past.
Showcase Your Analytical Skills: Since the role requires proficiency in data analysis, include any experience you have with digital shelf analysis tools or Google tools. Highlight how you've used data to inform business decisions or strategies in previous roles.
Prepare for Potential Questions: Think about how you would answer questions related to your experience with Joint Business Plans, digital marketing channels, and stakeholder engagement. Be ready to discuss specific challenges you've faced and how you overcame them.
How to prepare for a job interview at Hill's Pet Nutrition
✨Showcase Your eCommerce Expertise
Make sure to highlight your experience in eCommerce during the interview. Discuss specific projects or strategies you've implemented that led to measurable success, as this role requires a strong background in online retail.
✨Demonstrate Strong Negotiation Skills
Prepare examples of successful negotiations you've conducted with retailers. Be ready to discuss how you find common ground and understand customer priorities, as these skills are crucial for developing Joint Business Plans.
✨Emphasise Team Leadership and Mentoring
Since this role involves coaching and mentoring, share your experiences in leading teams. Talk about how you've elevated team capabilities and fostered collaboration, which aligns with the company's values of caring and inclusivity.
✨Be Prepared for Data-Driven Discussions
Familiarise yourself with digital shelf analysis tools and be ready to discuss how you've used data to inform business decisions. This will demonstrate your financial savvy and ability to leverage analytics for growth.
