At a Glance
- Tasks: Be the friendly face for customers in our service department, handling enquiries and bookings.
- Company: Join Hills Ford Kidderminster, a trusted name in automotive services with a loyal customer base.
- Benefits: Enjoy 22 days holiday, staff discounts, a pension scheme, and free parking.
- Other info: Flexible working hours with alternate Saturdays and a structured approach to tasks.
- Why this job: Gain valuable experience in customer service while working in a supportive and dynamic environment.
- Qualifications: 3 years of customer care experience is essential; no motor trade experience needed.
The predicted salary is between 24000 - 36000 £ per year.
Service Advisor - Hills Ford Kidderminster Full job description Due to our growing aftersales business we need an additional team member! Joining the Hills Ford Kidderminster team as a Service Advisor, you will be the first point of contact for all of our car, van and motorhome service department customers, ensuring they are provided with first class customer service and care throughout their visit. Previous motor trade experience NOT necessary - However at least 3 years previous customer care experience and a \'Can Do\' attitude is essential. This role involves taking telephone enquiries and bookings, scheduling work on customer vehicles, invoicing of repairs, providing accurate estimates for servicing, repairs and ensuring the customer is fully aware of likely timescales and costs. You will also be encouraged to promote the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions. Key Responsibilities: Meet and greet customers, qualify work, and identify customer\'s additional needs at vehicle drop-off Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work. To discuss and up-sell additional work to the customer, where appropriate. Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers Skills & Experience required for the job: Excellent customer care and communication skill Have high levels of attention to detail To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times. Prompts and responds to different ways of working in the face of changing situations. Disciplined Work Approach Tackles tasks in a structured systematic manner, ensuring completion to plan and to quality standards. Company benefits: In addition to receiving a competitive salary, you will also have access to a range of other benefits including: We offer 22 days hol increasing to 23 days after 5 years service and 24 days after ten years service, all plus Bank holidays. There are preferential purchase terms for everything the business sells and a Staff Discount scheme for all the major high street stores incl travel, white goods, etc Job Type: Full-time Company pension Cycle to work scheme Free parking On-site parking Referral programme Schedule : Monday to Friday 7am - 5pm / 8.30am - 6.30pm (6pm on Fridays) alternate weeks with a 1 hour lunch break and Saturdays 8.00am to 4pm on rota 1 in 8 Experience: Customer service: 3 years (required) Licence/Certification: Driving Licence (preferred) Work Location: STRICTLY NO AGENCIES OR OTHER COLD CALLERS PLEASE Hills Ford is part of the Hills Automotive Group that includes Brookhire Vehicle Rental, BH Motors, Hills Automotive and Hills Contracts. Working Hours Monday to Friday 7am - 5pm / 8.30am - 6.30pm (6pm on Fridays) alternate weeks with a 1 hour lunch break and Saturdays 8.00am to 4pm on rota 1 in 8 Whether you’ve got a question or some helpful feedback, we’re all ears and would welcome your comments. If you do have a question, we will endeavor to get back to you as soon as possible Based in the West Midlands, Hills Ford is proud to have a loyal following of customers. To be up to date with the latest news, offers and events, follow our social channels Affiliations Proud Commercial Partner of Kidderminster Harriers FC Reg Office: M.T.C.R Marketing LTD, Worcester Road, Kidderminster, Worcestershire, DY10 1JB 169-171 Newtown Road, Malvern, United Kingdom, WR14 1PJ, Mustow Green, Kidderminster, Worcestershire, DY10 4LG Reg. Company Number: 1735480 VAT Reg. No. GB899898891 Registered in England & Wales: 1735480 Registered Office: Address: Hills Ford, Worcester Road, Kidderminster, DY10 1JB Data Protection No: Z2372694 MTCR Marketing Ltd T/A Hills Ford is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows MTCR Marketing Ltd T/A Hills Ford to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only (FRN: 1008486) We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required. #J-18808-Ljbffr
Service Advisor - Hills Ford Kidderminster employer: Hills Ford
Hills Ford Kidderminster is an exceptional employer that prioritises employee well-being and growth, offering a supportive work culture where customer service excellence is at the forefront. With competitive benefits including generous holiday allowances, staff discounts, and opportunities for professional development, employees are encouraged to thrive in their roles while enjoying a balanced work-life schedule. Located in the heart of the West Midlands, Hills Ford fosters a community spirit, making it a rewarding place to build a career in the automotive industry.
Contact Details:
Hills Ford Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Hills Ford Kidderminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hills Ford. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hills Ford before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor - Hills Ford Kidderminster
Excellent Customer Care
Strong Communication Skills
Attention to Detail
Ability to Upsell Products and Services
Time Management
Problem-Solving Skills
Organisational Skills
Ability to Handle Customer Inquiries
Knowledge of Vehicle Servicing and Repairs
Adaptability to Changing Situations
Discipline in Work Approach
Teamwork and Collaboration
Basic IT Skills for Invoicing and Scheduling
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hills Ford:Your cover letter is your chance to shine! Tell us why you want to work at Hills Ford specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hills Ford!
How to prepare for a job interview at Hills Ford
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
