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For Companies At a Glance
- Tasks: Lead a tech team, drive workshop performance, and enhance customer service.
- Company: A dynamic Ford dealership in Kidderminster with a focus on excellence.
- Benefits: Pension scheme, employee referral programme, and more perks.
- Why this job: Join a thriving team and make a real difference in customer satisfaction.
- Qualifications: Experience as a workshop controller, vehicle technician, or senior service advisor.
- Other info: Exciting opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A regional Ford dealership in Kidderminster is seeking a Workshop Controller to join their team. This full-time position requires driving workshop performance, leading customer service excellence, and developing team skills.
Applicants should have experience as a workshop controller, vehicle technician, or senior service advisor in a busy dealership.
The role offers a range of company benefits, including a pension scheme and employee referral program.
Workshop Controller - Lead Tech Team & Customer Upsell in Kidderminster employer: Hills Ford
Contact Detail:
Hills Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller - Lead Tech Team & Customer Upsell in Kidderminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at Ford or similar dealerships. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your leadership skills. As a Workshop Controller, you'll need to demonstrate how you can drive performance and lead a team effectively. Think of examples from your past experiences that showcase your abilities.
✨Tip Number 3
Showcase your customer service skills! In your conversations with potential employers, highlight how you've gone above and beyond for customers in previous roles. This will show them you're not just about the technical side but also care about customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the Workshop Controller position. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Workshop Controller - Lead Tech Team & Customer Upsell in Kidderminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a workshop controller or in similar roles. We want to see how your skills align with driving workshop performance and leading teams, so don’t hold back!
Showcase Customer Service Skills: Since customer service excellence is key for us, include examples of how you've gone above and beyond for customers in your previous roles. This will help us see your commitment to customer satisfaction.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your relevant experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our Kidderminster dealership!
How to prepare for a job interview at Hills Ford
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to workshop operations and vehicle servicing. Familiarise yourself with Ford's latest models and technologies, as well as common customer queries. This will show that you're not just experienced but also genuinely interested in the brand.
✨Showcase Leadership Skills
As a Workshop Controller, you'll be leading a team, so be prepared to discuss your leadership style. Think of examples where you've successfully managed a team or improved performance. Highlight how you can motivate others and drive customer service excellence.
✨Customer-Centric Mindset
Since the role involves upselling to customers, come ready with strategies on how to enhance customer satisfaction and loyalty. Share past experiences where you've turned a service interaction into a sales opportunity, demonstrating your ability to balance technical work with customer engagement.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the dealership's goals, team dynamics, and customer service philosophy. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
