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- Tasks: Lead a dynamic workshop team to deliver exceptional service and maximise efficiency.
- Company: Join Hills Ford, a family-run dealership with a strong community focus.
- Benefits: Enjoy a full-time role with pension, cycle scheme, free parking, and sick pay.
- Why this job: Make a real impact in a supportive environment while developing your career.
- Qualifications: Experience in a busy dealership as a workshop controller or senior service advisor is essential.
- Other info: Be part of a close-knit team where your ideas are valued and every day is unique.
The predicted salary is between 30000 - 42000 £ per year.
An exciting new opportunity has come up here at our Kidderminster Ford car, van and motorhome dealership. This is a great opportunity for you to become a key member of our dealership team. As Workshop Controller you will engage your team to deliver the required commercial result and exceptional customer service.
A Workshop Controller will also:
- Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
- Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service.
- Develop the skills, knowledge and career progression of team members.
- Optimise operational processes within the Customer Journey, such as Electronic Vehicle Health Checks and Videos.
- Ensure Compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
- Make an impact across the department and whole dealership.
We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success! Experience in workshop controller role, as an experienced vehicle technician or senior service advisor role essential. To excel in this role you need to have previous experience working in a busy dealership environment.
Job Type: Full-time
To apply for this role, please email kedwards@hillsford.co.uk, with your cover letter and CV.
About Hills: Hills is a family-run automotive business with deep roots in Worcestershire, proudly serving local drivers and businesses for generations. Our main Ford site in Kidderminster is at the heart of everything we do, a long-established dealership known for friendly service, expert advice and a genuine commitment to our customers.
Alongside Hills Ford, the wider Hills group includes a growing range of automotive businesses, from aftercare and repairs to vehicle rental and contract hire, allowing us to support customers at every stage of their motoring journey. With the recent addition of the Geely brand, to strengthen our new car offering.
While the business continues to grow and evolve, our values remain the same, doing things properly, treating people fairly, and taking pride in our work. We’re a close-knit team where everyone plays a part, ideas are welcomed, and no two days are the same.
Whether you’ve got a question or some helpful feedback, we’re all ears and would welcome your comments. If you do have a question, we will endeavour to get back to you as soon as possible.
Workshop Controller - Kidderminster employer: Hills Ford
Contact Detail:
Hills Ford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller - Kidderminster
✨Tip Number 1
Get to know the dealership! Research Hills Ford and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to workshop management and customer service. Think about specific examples from your past experience that demonstrate your skills and how you can drive performance at Hills Ford.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Workshop Controller - Kidderminster
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Workshop Controller role. Highlight your experience in a busy dealership environment and how you can drive performance and customer service. We want to see your passion for the automotive industry shine through!
Showcase Your Team Leadership Skills: In your CV, emphasise any previous roles where you've led a team or developed team members' skills. We’re looking for someone who can engage and motivate their team, so share specific examples of how you've done this in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for key achievements and make sure your CV is easy to read. We appreciate straightforward communication, so don’t overcomplicate things!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. Make sure to follow the application instructions carefully and double-check everything before hitting send. We can’t wait to hear from you!
How to prepare for a job interview at Hills Ford
✨Know Your Stuff
Make sure you brush up on your knowledge of workshop operations and customer service. Familiarise yourself with the specific processes at Hills Ford, like Electronic Vehicle Health Checks. Being able to discuss these in detail will show that you're serious about the role.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or improved performance. This will demonstrate your ability to drive results and develop your team's skills.
✨Understand the Customer Journey
Get a good grasp of what makes an exceptional customer experience in a dealership setting. Think about how you can optimise operational processes to enhance this journey. Be ready to share your ideas during the interview!
✨Ask Thoughtful Questions
Prepare some insightful questions about the dealership's goals and challenges. This shows your genuine interest in the position and helps you understand how you can make a positive impact as a Workshop Controller.
