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- Tasks: Oversee workshop operations, manage technician workloads, and ensure customer satisfaction.
- Company: Hills Ford, a family-run vehicle retailer in the West Midlands.
- Benefits: Full-time role with opportunities for career growth in a supportive environment.
- Why this job: Join a team dedicated to exceptional service and make a real impact in the automotive industry.
- Qualifications: Experience in workshop management and strong communication skills required.
- Other info: Dynamic workplace with a focus on operational efficiency and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Hills Ford, a family business based in the West Midlands, is a premier vehicle retailer offering a wide range of new and used cars, as well as commercial vehicles and motorhomes. Our state-of-the-art showrooms and workshops are equipped with advanced diagnostic and repair tools to provide exceptional service. Committed to unmatched customer service and fair dealing, we take pride in ensuring that each customer receives a seamless experience.
This is a full-time on-site role for a Workshop Controller located in Kidderminster. The Workshop Controller will oversee the day-to-day operations of the workshop, ensuring smooth workflow and efficient use of resources.
Responsibilities include:
- Managing technician workloads
- Ensuring high levels of customer satisfaction
- Coordinating with all departments
- Maintaining a productive and safe working environment
Qualifications:
- Experience in managing workshops with a focus on operational efficiency
- Proven ability to ensure customer satisfaction by delivering high-quality service and maintaining strong customer relationships
- Excellent communication skills to liaise effectively with technicians, customers, and other departments
- Knowledge of best practices within aftersales operations to enhance service delivery
- Strong organizational and time management skills to oversee daily workshop operations and prioritize tasks effectively
- Previous experience in the automotive industry and familiarity with diagnostic tools and processes are a plus
- A proactive, problem-solving mindset and the ability to lead and motivate a team
Workshop Controller in Kidderminster employer: Hills Ford Kidderminster & Malvern.
Contact Detail:
Hills Ford Kidderminster & Malvern. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in Kidderminster
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Workshop Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! If you can, visit local workshops or dealerships and chat with the staff. Show genuine interest in their operations and ask about any upcoming opportunities. This hands-on approach can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of workshop management and customer service best practices. Be ready to share examples of how you've improved efficiency or customer satisfaction in previous roles. We want to see that passion for delivering top-notch service!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Hills Ford and being part of our family business. Let's get you in for an interview!
We think you need these skills to ace Workshop Controller in Kidderminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Workshop Controller role. Highlight your previous workshop management experience and any customer service achievements to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the automotive industry and how your proactive mindset can contribute to our team at Hills Ford. Keep it engaging and personal!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application showcases your ability to liaise effectively with different departments. Use clear and concise language to demonstrate your organisational skills.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hills Ford Kidderminster & Malvern.
✨Know Your Stuff
Make sure you brush up on your knowledge of workshop operations and customer service best practices. Familiarise yourself with the latest diagnostic tools and processes in the automotive industry, as this will show that you're serious about the role and can hit the ground running.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll need to manage a team effectively. Prepare examples from your past experiences where you've successfully led a team or improved workflow. This will demonstrate your ability to motivate and guide technicians while ensuring high levels of customer satisfaction.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Think about how you would explain complex technical issues to customers or coordinate with different departments, and be ready to showcase your interpersonal skills during the interview.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about Hills Ford's operations, team dynamics, and customer service philosophy. This not only shows your interest in the company but also helps you assess if it's the right fit for you.
