At a Glance
- Tasks: Support residents facing challenges to maintain their tenancies and prevent homelessness.
- Company: Join Hillingdon Council, dedicated to transforming lives in the community.
- Benefits: Flexible hours, generous holidays, mental health support, and professional development opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real difference in people's lives while building your career in housing.
- Qualifications: Passion for helping others and strong communication skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
At Hillingdon Council, we know that a successful tenancy is about much more than bricks and mortar. We are looking for a Tenancy Sustainment Officer who understands that the right support, at the right time, can transform lives, prevent homelessness and help residents build the confidence and independence needed to thrive. We have worked incredibly hard to secure our C2 grading. It reflects the progress we've made, but our ambition doesn't stop there. Our residents deserve C1 services, and we're determined to achieve that standard through better relationships, earlier interventions and a relentless focus on resident outcomes.
You'll be out in our communities, working directly with residents who may be facing financial hardship, domestic abuse, mental health challenges, social isolation or other vulnerabilities that place their tenancy at risk. You will be the person who identifies issues before they become crises, helps residents access the support they need and works alongside partners to create sustainable solutions. In return, we invest in you. Housing is a career with diverse paths. We will support your personal development with options like Multiverse courses and CIH qualifications to help you reach your potential.
Key Responsibilities
- Deliver a person-centred tenancy sustainment service, providing early intervention and practical support to residents at risk of tenancy failure or homelessness.
- Undertake assessments and home visits, identifying risks and developing support plans that promote successful and sustainable tenancies.
- Support residents experiencing vulnerabilities such as domestic abuse, mental health concerns, hoarding, financial hardship and safeguarding issues.
- Work collaboratively with internal teams, statutory agencies and community partners to coordinate support and achieve positive outcomes for residents.
- Promote financial resilience and independence by helping residents access welfare benefits, maximise income and build confidence in managing their tenancies.
- Contribute to service improvement initiatives and help shape policies that enhance tenancy sustainment services.
About You
You are passionate about making a difference in your community and committed to putting residents first. You thrive in a role where every day brings new challenges and opportunities to help people. You are:
- Resident-focused – You genuinely care about improving lives and delivering excellent service.
- Proactive and adaptable – You take initiative, think creatively and respond effectively to changing circumstances.
- Collaborative – You work well with colleagues, partners and residents to achieve positive outcomes.
- Resilient and persistent – You stay calm under pressure and keep going when things get tough.
- Open and honest – You communicate clearly, listen actively and build trust through transparency.
- Committed to continuous improvement – You embrace learning and seek ways to improve services and yourself.
About Us
We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.
Here’s a comprehensive overview of the fantastic benefits we provide:
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
- Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
- Perkbox Benefits – Access a variety of offers and discounts through our Perkbox Benefits.
- Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
- Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.
Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.
Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:
- Basic DBS Check
- 2 years of Referencing
Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.
It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.
Tenancy Sustainment Officer in Uxbridge employer: Hillingdon Council
Hillingdon Council is an excellent employer, offering a dynamic work environment where you can make a real difference in the community. With a strong focus on employee development and a supportive culture, you will have opportunities to enhance your skills in housing services while working collaboratively with landlords and providers. The council's commitment to staff well-being and professional growth makes it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer in Uxbridge
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Hillingdon Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Hillingdon Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Hillingdon Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Hillingdon Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Sustainment Officer in Uxbridge
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Hillingdon Council:Before hitting send, make sure to tailor your application specifically to Hillingdon Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Hillingdon Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
