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- Tasks: Collect Council Tax, provide customer service, and manage recovery procedures.
- Company: Join Hillingdon Council, a supportive local government committed to employee growth.
- Benefits: Enjoy flexible working hours, generous holidays, and discounts on leisure activities.
- Why this job: Make a difference in your community while developing valuable skills in a friendly team.
- Qualifications: Experience in Revenues and Benefits, knowledge of Council Tax legislation, and Microsoft 365 skills required.
- Other info: We promote diversity and offer guaranteed interviews for candidates with disabilities.
The predicted salary is between 30000 - 42000 £ per year.
About the role
Are you a team player with a self-motivated attitude? Do you want to learn and develop in local government while supporting Revenues and Benefits?
Hillingdon Council is looking for an enthusiastic and committed individual to join our Revenues and Benefits Services team. As a Revenues Recovery Officer, you will be responsible for the collection of Council Tax in accordance with legislation, local policies, and strategies.
Key Responsibilities:
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Revenue Collection & Recovery:
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Collect Council Tax from Hillingdon residents, ensuring compliance with relevant legislation, policies, and strategies.
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Process accounts, applying reliefs, discounts, and exemptions accurately.
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Customer Service & Negotiation:
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Provide excellent customer service through face-to-face, phone, and email interactions.
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Assist taxpayers with their inquiries and help resolve issues, including supporting them in court alongside court officers.
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Recovery Procedures:
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Carry out recovery procedures in line with Council Tax regulations.
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Work closely with enforcement agents, the DWP, and internal departments to collect unpaid council tax.
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Data Management & Administration:
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Process information from all sources, including online facilities, ensuring accuracy and promptness.
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About You:
Working as a Recovery Officer at Hillingdon Council is a challenging yet rewarding role. We’re looking for someone who is flexible and able to adapt to the changing demands of the service.
To succeed in this role, you will need:
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A working knowledge of Microsoft 365 and experience navigating databases effectively.
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A minimum of two years’ experience working in a Revenues and Benefits or recovery role.
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A clear understanding of Council Tax Legislation.
What We Offer:
In return, we offer hybrid working and the opportunity to join a team of friendly and supportive colleagues who will help you grow professionally.
About us
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
- Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
- Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
- Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation\’s success.
Recruitment Information
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.
Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject tothe following pre-employment screening:
- Basic DBS Check
- 3 years of Referencing
It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.
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Revenues (Recovery) Officer employer: Hillingdon Council
Contact Detail:
Hillingdon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues (Recovery) Officer
✨Tip Number 1
Familiarise yourself with Council Tax legislation and local policies. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves direct interaction with residents, showcasing your ability to handle inquiries and resolve issues effectively will set you apart.
✨Tip Number 3
Network with current or former employees of Hillingdon Council. They can provide insights into the work culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential scenario-based questions in interviews. Think about how you would handle specific situations related to revenue collection and recovery, as this will showcase your problem-solving skills.
We think you need these skills to ace Revenues (Recovery) Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Revenues Recovery Officer. Familiarise yourself with Council Tax legislation and the specific duties outlined in the job description.
Tailor Your CV: Highlight your relevant experience in Revenues and Benefits or recovery roles. Emphasise your customer service skills and any experience you have with data management and administration, as these are key aspects of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the position. Mention your self-motivated attitude and ability to work as part of a team, as well as your understanding of the local government context.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hillingdon Council
✨Know Your Legislation
Familiarise yourself with Council Tax legislation and local policies. Being able to discuss these confidently will show your understanding of the role and its responsibilities.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle inquiries and resolve issues effectively, as this is crucial for the position.
✨Showcase Your Data Management Experience
Be ready to discuss your experience with Microsoft 365 and database navigation. Providing specific examples of how you've managed data accurately will be beneficial.
✨Emphasise Teamwork and Flexibility
Since the role requires working closely with various departments and adapting to changing demands, share instances where you've successfully collaborated with others and demonstrated flexibility in your work.
