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- Tasks: Lead a dedicated team supporting vulnerable families through resettlement services.
- Company: Join Hillingdon Council, committed to putting residents first.
- Benefits: Flexible hours, generous holidays, and professional development opportunities.
- Why this job: Make a real difference in people's lives while leading a compassionate team.
- Qualifications: Strong leadership skills and experience in resettlement support.
- Other info: Inclusive workplace with a focus on employee wellbeing and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
About the role
At Hillingdon, we are proud of our commitment to Putting Our Residents First. We are looking for a strong team leader to join us, leading, supervising, and coordinating the work of a very busy Resettlement Team. This is a vital role within Hillingdon’s Resettlement Support Service, where you will manage a dedicated team supporting the administration and operational work that impacts vulnerable adults, children, and families displaced due to conflict or crisis and arriving under Government resettlement schemes. As Resettlement Support Team Leader, you will oversee the delivery of high-quality operational and administrative support across a range of humanitarian schemes, including:
Afghan Resettlement Programmes (ARAP & ACRS); Homes for Ukraine; Asylum Dispersal (NASS clients); Other Home Office-led and FCDO-directed schemes.
You will work closely with colleagues, stakeholders, and the Home Office to ensure accurate reporting, budget monitoring, and effective service delivery, while supporting your team to deliver excellent outcomes for residents.
Responsibilities
- Lead, supervise, and support up to four officers in delivering resettlement services.
- Allocate workloads, set priorities, and monitor performance against service targets.
- Conduct one-to-ones and reviews, supporting staff development and consistent standards.
- Ensure residents receive a professional, empathetic, and resident-focused service.
- Oversee accurate case records, data returns, and reporting to internal and external bodies.
- Monitor budgets and spending streams, completing funding claims in line with Home Office deadlines.
- Act as a key point of contact for enquiries from residents, partner agencies, and government departments.
- Support other Team Leaders in managing urgent arrivals and FCDO-directed placements.
- Drive continuous improvement, sharing best practice and adapting to changes in guidance or policy.
About You
We are looking for a compassionate and driven leader with:
- Strong leadership and supervisory skills.
- Extensive experience in a resettlement support environment, ideally with Homes for Ukraine, ARAP, ACRS, or NASS clients.
- Excellent organisational skills and the ability to manage dynamic, fast-paced work.
- Experience of monitoring budgets, completing reports, and meeting funding requirements.
- The confidence to respond quickly to emerging needs and support colleagues in high-pressure situations.
- A commitment to resident-focused service and supporting vulnerable families and individuals.
What We Offer
- The chance to lead a service that makes a real difference in people’s lives.
- A supportive, collaborative working environment.
- Professional development opportunities.
- Access to a range of employee benefits.
If you are a motivated leader who can inspire a team and deliver excellent support to vulnerable families arriving in Hillingdon, we’d love to hear from you.
Apply now and help us deliver on our vision of Putting Our Residents First.
About us
We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.
Here’s a comprehensive overview of the fantastic benefits we provide:
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
- Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
- Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
- Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
Equity, Diversity and Inclusion
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation\’s success.
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment. Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject tothe following pre-employment screening:
- Enhanced DBS Check
- 3 years of Referencing
Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised. It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.
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Resettlement Support Team Leader employer: Hillingdon Council
Contact Detail:
Hillingdon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resettlement Support Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the resettlement support field. Attend local events or online webinars related to humanitarian work. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Hillingdon’s Resettlement Support Service. Understand their current projects and challenges. This will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or managed a project. Be ready to share these stories during interviews to demonstrate your capability as a Resettlement Support Team Leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our mission to put residents first. Let’s make a difference together!
We think you need these skills to ace Resettlement Support Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Resettlement Support Team Leader. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: Since this role is all about leading a team, don’t forget to share specific examples of your leadership experience. We want to see how you've motivated and supported your team in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Hillingdon Council
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Resettlement Support Team Leader. Familiarise yourself with the specific resettlement schemes mentioned in the job description, like the Afghan Resettlement Programmes and Homes for Ukraine. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a team leader, your ability to lead and support others is crucial. Prepare examples from your past experiences where you've successfully managed a team, allocated workloads, or conducted performance reviews. Highlight how you’ve fostered a supportive environment and driven continuous improvement within your team.
✨Emphasise Empathy and Resident Focus
This role requires a compassionate approach to working with vulnerable individuals and families. Be ready to discuss how you've provided resident-focused services in previous roles. Share specific instances where your empathy made a difference in someone's experience, as this aligns perfectly with Hillingdon's commitment to putting residents first.
✨Prepare for Budget Discussions
Since monitoring budgets and completing funding claims is part of the job, brush up on your financial management skills. Be prepared to discuss your experience with budget monitoring and reporting. You might even want to bring examples of how you've successfully managed funds in past roles to illustrate your capability.
