At a Glance
- Tasks: Monitor CCTV to prevent crime and support emergency services in a fast-paced control room.
- Company: Join Hillingdon Council, dedicated to community safety and public service excellence.
- Benefits: Flexible hours, generous holiday, mental health support, and discounts on leisure activities.
- Other info: Dynamic role with opportunities for career growth and community engagement.
- Why this job: Make a real impact on community safety while developing valuable skills.
- Qualifications: Strong observation skills, calm under pressure, and good IT abilities.
The predicted salary is between 20250 - 24750 £ per year.
About the role
Help Keep Hillingdon Safe. Are you calm under pressure, observant and committed to making a real difference in your community? We are looking for a CCTV Evidential Review Officer to join our CCTV Control Room team, helping to protect residents, prevent crime and support emergency services across the borough. Working in a fast-paced, 24/7 control room environment, you will proactively monitor the Council's CCTV network, respond to incidents as they happen, and ensure high-quality evidential footage is captured and managed in line with legal and operational standards. This is an excellent opportunity for someone who enjoys working in a dynamic environment where no two days are the same and where your actions can have a direct impact on public safety.
As a CCTV Evidential Review Officer, you will play a key role in supporting community safety by monitoring over 3,000 CCTV cameras across the borough. Working closely with the Police, London Fire Brigade, Council services and other partner organisations, you will help detect and deter crime and anti-social behaviour while ensuring all evidence is managed securely and professionally.
You will:
- Proactively monitor CCTV cameras to detect crime, anti-social behaviour and incidents requiring intervention.
- Record, review and download CCTV footage to evidential standards for use by the Police and the courts.
- Liaise with the Police, emergency services and Council teams to support live incidents.
- Maintain accurate incident logs and records of evidential material.
- Manage the secure storage and release of CCTV footage and related media.
- Ensure all CCTV operations comply with legislation, data protection requirements and operational procedures.
- Carry out administrative duties relating to incident management and evidential records.
- Support quality assurance activities and report operational faults where required.
- Maintain the security of the CCTV Control Room and associated systems.
- Attend court to provide evidence where required.
About You
We are looking for someone who is professional, reliable and able to remain calm in challenging situations. You will have:
- Excellent observation and attention to detail.
- Strong communication and decision-making skills.
- The ability to remain calm and respond effectively under pressure.
- Good IT and administrative skills.
- Experience working within a CCTV, security, control room, emergency services or similar operational environment would be advantageous.
- An understanding of confidentiality, data protection and evidential procedures.
- The ability to work effectively with partner agencies including the Police and emergency services.
- A commitment to delivering excellent customer service and supporting safer communities.
This role is based on a two-week rolling rota, averaging 28 hours per week, with shifts worked between 9:00am and 5:00pm. The rota repeats every two weeks.
Please note: These working patterns may be subject to change to meet the needs of the service. Any changes will be discussed during the recruitment process.
Why Join Hillingdon?
At Hillingdon, we're proud of our commitment to Putting Our Residents First. As London's second largest borough, we are committed to creating safer communities and delivering high-quality public services. Our CCTV Service plays a vital role in protecting residents, supporting emergency services and helping to prevent crime and anti-social behaviour across the borough. If you're looking for a rewarding role where your work has a real impact on community safety, we'd love to hear from you.
About us
We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.
Here's a comprehensive overview of the fantastic benefits we provide:
- Flexible Working Hours - We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week - Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement - increasing with length of service (for non-casual roles).
- Hillingdon Sports & Leisure - Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes - option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work - Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme - access to Local Government Pension Scheme and membership to the Credit Union.
- Perkbox Benefits - Access a variety of offers and discounts through our Perkbox Benefits.
- Mental Health Support and Counselling Services - Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support - Make your daily commute easier with our season ticket loans and free car parking.
- Trade Union Membership - The Council recognises UNISON, Unite, AEP and GMB and supports employees' freedom of choice in relation to trade union membership.
Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a 'per application' basis. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.
Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:
- Basic DBS Check
- 2 years of Referencing
CCTV Evidential Review Officer (CERO) in London employer: Hillingdon Council
Hillingdon Council is an excellent employer, offering a dynamic work environment where you can make a real difference in the community. With a strong focus on employee development and a supportive culture, you will have opportunities to enhance your skills in housing services while working collaboratively with landlords and providers. The council's commitment to staff well-being and professional growth makes it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Evidential Review Officer (CERO) in London
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We think you need these skills to ace CCTV Evidential Review Officer (CERO) in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Hillingdon Council. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Hillingdon Council.
How to prepare for a job interview at Hillingdon Council
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Hillingdon Council.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Hillingdon Council.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Hillingdon Council.
