Corporate Collections Officer

About the role

Are you seeking a meaningful role where your skills can truly make a difference? Do you thrive in a challenging yet rewarding environment, helping support some of the most vulnerable members of our community? If so, we invite you to join us as a Corporate Collections Officer for a fixed term contract (18 months) , specialising in the collection of Adult Social Care charges.

This is a fantastic opportunity to use your financial expertise, administrative skills, and customer service abilities to ensure residents are contributing correctly towards their care costs. You\’ll play a pivotal role in supporting Hillingdon’s Adult Social Care services by providing a responsive and effective collections function.

Your responsibilities will include:

• Maximising income recovery by engaging with residents, families, and other stakeholders via phone, letters, email, and in-person.

• Handling sensitive queries with empathy and professionalism, ensuring complex financial matters are clearly explained and understood.

• Collaborating closely with colleagues across internal departments and external organisations to implement appropriate recovery actions.

• Maintaining accurate records , monitoring accounts, processing credit notes and refunds, reconciling statements, and updating systems.

• Producing clear and timely reports , sharing progress and findings with Principal Officers and Managers.

This role requires excellent time management and the ability to work independently or as part of a team while navigating local policies and statutory legislation.

About You

We’re looking for someone who combines technical knowledge with a compassionate approach:

• You have previous experience working in a financial or debt recovery environment and understand how to manage sensitive information professionally.

• You have excellent administrative and communication skills, with confidence handling a variety of correspondence across different platforms.

• You\’re proficient in Microsoft Office and have experience using financial systems, with a good understanding of relevant legislation and guidance.

• Your attention to detail is second to none, and you\’re comfortable working to deadlines in a structured and regulated environment.

• Ideally, you have experience or an understanding of Adult Social Care services, allowing you to approach each interaction with sensitivity and understanding.

Why Join Us?

This is more than just a job – it’s a chance to be part of a committed and compassionate team at the London Borough of Hillingdon. You’ll be empowered to grow professionally while directly contributing to improving lives in our borough.

Bring your commitment, empathy, and financial acumen, and we’ll provide a supportive and collaborative environment where your impact is both valued and visible.

Please refer to the attached job description for a full breakdown of the essential and desirable criteria.

Join us – and be part of something truly meaningful.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefit s – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.
The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation\’s success.
Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.
Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject tothe following pre-employment screening:

• Standard DBS Check
• Qualifications Check
• 3 years of Referencing

Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.
It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.

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