At a Glance
- Tasks: Provide excellent customer service and advice on plants while maintaining the garden centre.
- Company: Join Hillier Garden Centre, a respected family business with over 160 years of heritage.
- Benefits: Enjoy competitive pay, 31 days' annual leave, and exclusive discounts.
- Other info: Flexible hours available during peak times and free entry to beautiful gardens.
- Why this job: Be part of a friendly team and make a real impact in a vibrant environment.
- Qualifications: A positive attitude and some knowledge of plants; training provided.
The predicted salary is between 13 - 14 £ per hour.
Location
Brentford, Hounslow, Greater London, United Kingdom
Hillier Garden Centre at Syon Parkis looking for a friendly and enthusiastic Senior Garden Centre Assistant to join our team supporting the plant area.
Working across the garden centre, you'll help create a welcoming experience for customers by providing excellent service, offering product advice and helping to keep the centre clean, tidy, well-stocked and ready for trade.
This is a permanent role with guaranteed
30 hours per week, worked on a rota basis, including some weekend working.
Additional hours are regularly available during peak trading periods, so we are looking for candidates who can offer flexibility to increase their working hours when required.
Hourly rate of pay up to
£13.66 per hour. Actual pay will be determined in line with National Minimum Wage and National Living Wage requirements.
- What you'll be doing
- Providing excellent customer service and helping customers with their queries.
- Giving helpful adviceon plants, gardening products and other items sold in the garden centre.
- Helping to maintain the health and appearance of plants, including watering, pruning and checking for pests or disease.
- Replenishing, pricing, rotating and displaying stock to company standards.
- Processing payments accurately and handling cash and card transactions.
- Supporting stock control, including deliveries, stock adjustments, wastage and reductions.
- Promoting the Hillier Gardening Club to customers.
- Keeping the garden centre, customer areas and facilities clean, tidy, organised and safe.
- Reporting or dealing with any health and safety hazards.
- Supporting the garden centre restaurant, café or coffee shop on an ad-hoc basis when required by the management team.
What we're looking for
- A positive, friendly and helpful attitude.
- Knowledge of plants andgardening or working in a garden centre environment.
- Able to work with energy, pace and a flexible approach.
- A team player who is willing to support different areas of the business when required.
- Able to respond to challenges and demonstrate a can-do approach.
- Previous retail, garden centre or customer service experience is desirable but not essential, as full training will be provided.
- Full training and access to our Online Learning Hub.
- 50% discount on the restaurant menu whilst on shift.
- 31 days' annual leave (pro rata for part-time colleagues).
- Free on-site parking.
- Enhanced Employee Assistance Programme for you and your immediate family.
- Company Christmas gifts (eligibility applies).
- Access to exclusive retail discounts, deals and cashback offers.
- Free solo entry to the Sir Harold Hillier Gardens in Romsey, plus discounts at other gardens nationally.
You will be joining a respected family business with over 160 years of horticultural heritage, working in a friendly and supportive environment where every team member is valued.
We can only consider candidates who are already based in the UK and have the right to work.
Hillier is an equal opportunity employer and welcomes applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation or age.
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Senior Garden Centre Assistant - Plant Area in Brentford employer: Hillier Nurseries
Join our esteemed family business, with over 150 years of history, as a Garden Centre Foodhall Manager in Pevensey, East Sussex. We offer a supportive and friendly work environment that values your contributions, alongside competitive benefits such as life assurance, enhanced pension plans, and generous employee discounts. With a focus on personal growth and sustainability, this role provides an exciting opportunity to lead a dedicated team while enjoying sociable hours and a strong commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Garden Centre Assistant - Plant Area in Brentford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Hillier Nurseries, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Hillier Nurseries!
We think you need these skills to ace Senior Garden Centre Assistant - Plant Area in Brentford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Hillier Nurseries, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Hillier Nurseries and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Hillier Nurseries that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Hillier Nurseries
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
