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- Tasks: Lead daily operations of our vibrant garden centre shop and food hall.
- Company: Join a well-loved garden centre known for its expert advice and quality products.
- Benefits: Enjoy a competitive salary, generous leave, and fantastic employee discounts.
- Why this job: Make a difference in a fun environment while inspiring a passionate team.
- Qualifications: Retail management experience and a knack for leading diverse teams.
- Other info: Flexible hours and opportunities for personal growth in a supportive setting.
The predicted salary is between 28000 - 40000 £ per year.
Our Hillier Garden Centre at Newbury is a well-established and popular destination for gardening enthusiasts, offering a wide range of plants, gifts, outdoor living products and expert advice. The primary purpose of the Garden Centre Shop Manager role is to oversee the day-to-day operations within the shop and food hall area of the garden centre. This includes ensuring high standards of customer service and product quality, optimising performance and profitability, managing staff, and maintaining compliance with health and safety protocols. The role also involves working closely with management to meet revenue objectives and ensuring the smooth operation of the shop and food hall within budget.
This role is being offered on a full-time, permanent basis of 37.5 hours per week on a rota basis.
We offer:
- Salary of £34,000 per annum
- Life assurance at 4 x annual salary
- Option to join enhanced group pension plan
- Sociable hours
- Full training
- Online Learning Hub
- Employee discount of 20%
- Discount of 50% on restaurant menu whilst on shift
- 31 days annual leave
- Free on-site parking
- Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling on health, financial, legal and personal/family matters
- Company Christmas gifts (eligibility based on start date with Company)
- Free access to exclusive retail discounts, deals and coupons, plus extra cashback on your Amazon and food shop.
- Free entry to the Sir Harold Hillier Gardens, Romsey and deals at other gardens nationally
Skills and Experience:
- Previous experience in retail management.
- Demonstrable experience in leading a team, managing staff, and promoting a positive work environment.
- Experience of managing budgets, sales targets, cost control, and improving profitability.
Personal attributes:
- Ability to lead, inspire, and motivate a diverse team of staff.
- Strong delegation skills to ensure efficient task distribution across the team/other departments.
- Problem-solving mindset to address daily operational challenges swiftly and effectively.
- Excellent interpersonal and communication skills, ensuring that customers have a positive shopping experience.
- A natural ability to manage complaints and feedback professionally and proactively.
- Passion for customer service and the ability to create a welcoming environment.
- Strong multitasking abilities to manage the shop and food hall, including stock control, operations, and staffing.
- High attention to detail, ensuring the shop and food hall area is well-presented and efficiently managed.
- Ability to adapt to seasonal demands and changes in customer preferences.
- Willingness to work flexible hours, including weekends.
Garden Centre Shop Manager in Thatcham employer: Hillier Nurseries Ltd
Contact Detail:
Hillier Nurseries Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Garden Centre Shop Manager in Thatcham
✨Tip Number 1
Get to know the company inside out! Research Hillier Garden Centre and understand their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at local gardening events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to retail management and customer service. Think about your past experiences and how they align with the role of Garden Centre Shop Manager. We want to hear your success stories!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Garden Centre Shop Manager in Thatcham
Some tips for your application 🫡
Show Your Passion for Gardening: When you're writing your application, let your love for gardening shine through! Mention any personal experiences or knowledge you have about plants and outdoor living. We want to see that you’re not just looking for a job, but that you genuinely care about the garden centre experience.
Highlight Your Management Skills: Make sure to showcase your previous retail management experience. Talk about how you've led teams, managed budgets, and improved profitability in past roles. We’re looking for someone who can inspire and motivate our staff, so don’t hold back on those leadership stories!
Customer Service is Key: Since customer service is a big part of this role, share examples of how you've created positive shopping experiences in the past. Whether it’s handling complaints or going the extra mile for customers, we want to know how you’ve made a difference in your previous jobs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Hillier Garden Centre!
How to prepare for a job interview at Hillier Nurseries Ltd
✨Know Your Plants and Products
Familiarise yourself with the range of plants and products offered at the garden centre. Being able to discuss specific items, their care, and how they fit into customer needs will show your passion for gardening and your expertise in the field.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your ability to inspire and motivate staff, as well as how you’ve handled challenges. This will showcase your readiness to manage the diverse team at the garden centre.
✨Understand Customer Service Excellence
Think about what exceptional customer service looks like in a retail environment. Be ready to share experiences where you went above and beyond for customers, and how you would create a welcoming atmosphere in the shop and food hall.
✨Budget Management Know-How
Brush up on your experience with managing budgets and sales targets. Be prepared to discuss how you've optimised performance and profitability in past roles, as this is crucial for meeting revenue objectives at the garden centre.
