Are you conscientious, organised and reliable? Do people describe you as a great listener with a calm, friendly manner? If you’re looking for a role with sociable hours, supportive colleagues and the chance to make a real difference to customer experience, this could be the perfect next step.
Based at our Head Office in Ampfield, Romsey, this is an on‑site role, so you will need to be willing to commute to our offices each day. You will work 37.5 hours per week, Monday to Friday from 8:30 to 17:00, with a full‑time salary of £25,759.50 per annum. We are also very happy to consider part‑time applicants, with salary calculated on a pro‑rata basis.
This is a varied and engaging opportunity to support our Online Shop and Hillier Gardening Club. You’ll join a dedicated team representing a respected horticultural brand with over 150 years of heritage, helping to ensure every customer receives the exceptional service Hillier is known for.
Role Responsibilities
- Respond to enquiries relating to the Hillier Online Shop, garden furniture orders and Gardening Club membership
- Maintain accurate customer records in the Hillier Customer Database
- Communicate with customers via email, phone and social media
- Monitor and respond to Feefo and Google service and product reviews
- Work confidently across EPOS systems, including Tableau
- Deliver a first‑class customer experience
- We are looking for someone who brings warmth, professionalism and a genuine desire to help others.
You will thrive in this role if you can demonstrate:
- Previous experience in a customer‑facing role
- Confidence communicating with a wide range of people
- Excellent written and verbal communication skills
- Strong IT skills and the ability to learn new systems
- A calm, solutions‑focused approach under pressure
- Ability to work independently and manage your own workload
- A friendly and professional phone manner
- Interest in horticulture (preferred)
- Knowledge of social media platforms (preferred)
Benefits
- 31 days annual leave (pro-rata for part time/fixed term)
- 20% staff discount at all Hillier Garden Centres
- Full training
- Online Learning Hub
- Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling on health, financial, legal, and personal/family matters
- Free access to exclusive retail discounts, deals and coupons, plus extra cashback on your Amazon and food shop
- Free on‑site parking
With over 150 years of horticultural expertise spanning six generations, Hillier is internationally recognised for quality, innovation and excellence. We operate 22 garden centres, an online shop, four nurseries and a wholesale tree division across the south of England and proudly hold the world record for the most consecutive gold medals at the RHS Chelsea Flower Show. We are passionate about what we do and committed to building long‑lasting relationships with customers and communities. Joining Hillier means becoming part of a supportive, evolving business where your contribution truly matters.
You will be joining a renowned and established family business of over 150 years, working in a fun and friendly environment with an amazing bunch of people. We also place great value on all our team members and how they contribute to the ongoing success and growth of our Company.
Please note that we will only consider candidates who are already located in the UK and have right to work status.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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Online Customer Service Advisor employer: Hillier Nurseries Ltd
Hillier is an exceptional employer, offering a supportive and collaborative work environment where HR professionals can thrive. With a strong emphasis on employee development, competitive benefits including a generous pension plan and 31 days of annual leave, and the opportunity to work within a renowned family business, this role provides a meaningful chance to make a real impact in a people-focused setting. Located in Ampfield, Hampshire, employees enjoy a blend of flexibility and community, making it an ideal place for those looking to grow their HR careers.
