At a Glance
- Tasks: Support our Online Shop and Gardening Club during peak season with customer enquiries.
- Company: Join a respected horticultural brand with over 150 years of heritage.
- Benefits: Enjoy 31 days annual leave, staff discounts, and free counselling services.
- Other info: Flexible hours available; part-time applicants welcome!
- Why this job: Make a real impact by delivering exceptional customer service in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25759 - 25759 £ per year.
Based at our Head Office in Ampfield, Romsey, this is an on‑site role. You will need to commute to our offices each day. The position is offered on a six‑month fixed‑term contract to support our peak trading period. You will work 37.5 hours per week, Monday to Friday from 8:30 to 17:00, with a full‑time salary of £25,759 per annum. We are also very happy to consider part‑time applicants, with salary calculated on a pro‑rata basis.
This is a varied and engaging opportunity to support our Online Shop and Hillier Gardening Club during our busiest season. You’ll join a dedicated team representing a respected horticultural brand with over 150 years of heritage, helping to ensure every customer receives the exceptional service Hillier is known for.
Role Responsibilities- Respond to enquiries relating to the Hillier Online Shop, garden furniture orders and Gardening Club membership
- Maintain accurate customer records in the Hillier Customer Database
- Communicate with customers via email, phone and social media
- Monitor and respond to Feefo and Google service and product reviews
- Work confidently across EPOS systems, including Tableau
- Deliver a first‑class customer experience
- Bring warmth, professionalism and a genuine desire to help others
- Previous experience in a customer‑facing role
- Confidence communicating with a wide range of people
- Excellent written and verbal communication skills
- Strong IT skills and the ability to learn new systems
- A calm, solutions‑focused approach under pressure
- Ability to work independently and manage your own workload
- A friendly and professional phone manner
- Interest in horticulture (preferred)
- Knowledge of social media platforms (preferred)
- 31 days annual leave (pro‑rata for part time/fixed term)
- 20% staff discount at all Hillier Garden Centres
- Full training
- Online Learning Hub
- Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling on health, financial, legal, and personal/family matters
- Free access to exclusive retail discounts, deals and coupons, plus extra cashback on your Amazon and food shop
- Free on‑site parking
Please note that we will only consider candidates who are already located in the UK and have right to work status. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
On-Site Customer Service Advisor — 6-Month Contract employer: Hillier Nurseries Ltd
Hillier is an exceptional employer, offering a supportive and inclusive work environment at our Head Office in Ampfield, Romsey. With a strong commitment to employee growth, we provide comprehensive training, generous annual leave, and a 20% staff discount at all Hillier Garden Centres, ensuring that our team members feel valued and engaged while contributing to a respected horticultural brand with over 150 years of heritage.
StudySmarter Expert Advice🤫
We think this is how you could land On-Site Customer Service Advisor — 6-Month Contract
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hillier and its values. This will help you connect with the team and show that you're genuinely interested in being part of their legacy.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various situations during the interview.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences that highlight your customer service abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace On-Site Customer Service Advisor — 6-Month Contract
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the On-Site Customer Service Advisor role. Highlight your previous customer-facing experience and any relevant skills that match what we're looking for, like communication and IT skills.
Show Your Passion:Let us know why you're excited about this role! If you have an interest in horticulture or customer service, share that in your application. We love seeing genuine enthusiasm for what we do at Hillier.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let your voice come across!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets to the right people and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at Hillier Nurseries Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hillier’s history and values. Brush up on their products, especially those related to the Online Shop and Gardening Club. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples from your previous customer-facing roles where you’ve gone above and beyond for a customer. Highlight your communication skills and how you handle pressure, as these are key for this position. Be ready to discuss how you maintain a calm and solutions-focused approach.
✨Get Tech-Savvy
Familiarise yourself with EPOS systems and tools like Tableau, as they’ll be part of your daily tasks. If you have experience with social media platforms, be prepared to discuss how you’ve used them to engage with customers or promote products.
✨Be Yourself
Hillier values warmth and professionalism, so let your personality shine through during the interview. Show your enthusiasm for horticulture and helping others, as this will resonate well with the team and demonstrate that you’re a great fit for their culture.
