At a Glance
- Tasks: Support customers with inquiries and ensure exceptional service during peak trading.
- Company: Join Hillier, a respected horticultural brand with over 150 years of heritage.
- Benefits: Enjoy 31 days annual leave, staff discounts, and free counselling services.
- Other info: Flexible hours available; part-time applicants welcome.
- Why this job: Make a real difference in customer experience while working in a friendly team.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 25759 - 25759 € per year.
Are you conscientious, organised and reliable? Do people describe you as a great listener with a calm, friendly manner? If you’re looking for a role with sociable hours, supportive colleagues and the chance to make a real difference to customer experience, this could be the perfect next step. Based at our Head Office in Ampfield, Romsey, this is an on‑site role, so you will need to be willing to commute to our offices each day. The position is offered on a six‑month fixed‑term contract to support our peak trading period. You will work 37.5 hours per week, Monday to Friday from 8:30 to 17:00, with a full‑time salary of £25,759 per annum. We are also very happy to consider part‑time applicants, with salary calculated on a pro‑rata basis. This is a varied and engaging opportunity to support our Online Shop and Hillier Gardening Club during our busiest season. You’ll join a dedicated team representing a respected horticultural brand with over 150 years of heritage, helping to ensure every customer receives the exceptional service Hillier is known for.
Responsibilities
- Respond to enquiries relating to the Hillier Online Shop, garden furniture orders and Gardening Club membership
- Maintain accurate customer records in the Hillier Customer Database
- Communicate with customers via email, phone and social media
- Monitor and respond to Feefo and Google service and product reviews
- Work confidently across EPOS systems, including Tableau
- Deliver a first‑class customer experience
- Bring warmth, professionalism and a genuine desire to help others.
Qualifications
- Previous experience in a customer‑facing role
- Confidence communicating with a wide range of people
- Excellent written and verbal communication skills
- Strong IT skills and the ability to learn new systems
- A calm, solutions‑focused approach under pressure
- Ability to work independently and manage your own workload
- A friendly and professional phone manner
- Interest in horticulture (preferred)
- Knowledge of social media platforms (preferred)
Benefits
- 31 days annual leave (pro‑rata for part time/fixed term)
- 20% staff discount at all Hillier Garden Centres
- Full training
- Online Learning Hub
- Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling on health, financial, legal, and personal/family matters
- Free access to exclusive retail discounts, deals and coupons, plus extra cashback on your Amazon and food shop
- Free on‑site parking
With over 150 years of horticultural expertise spanning six generations, Hillier is internationally recognised for quality, innovation and excellence. We operate 22 garden centres, an online shop, four nurseries and a wholesale tree division across the south of England and proudly hold the world record for the most consecutive gold medals at the RHS Chelsea Flower Show. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. Please note that we will only consider candidates who are already located in the UK and have right to work status.
Online Customer Service Advisor (Fixed Term) in England employer: Hillier Nurseries Ltd
Hillier is an exceptional employer, offering a supportive work culture where employees can thrive and make a meaningful impact on customer experiences. With generous benefits such as 31 days of annual leave, a 20% staff discount, and access to an enhanced Employee Assistance Programme, our team members enjoy a balanced work-life environment in the picturesque setting of Ampfield, Romsey. Join us and be part of a respected horticultural brand with a rich heritage, dedicated to fostering employee growth and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Online Customer Service Advisor (Fixed Term) in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hillier. Understand their values, history, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your listening skills! As an Online Customer Service Advisor, being a great listener is key. Try role-playing with a friend or family member to hone your ability to respond calmly and effectively to customer queries.
✨Tip Number 3
Show off your IT skills! Brush up on your knowledge of EPOS systems and social media platforms. If you can demonstrate your tech-savviness during the interview, it’ll give you a leg up over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Online Customer Service Advisor (Fixed Term) in England
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your friendly and calm nature in your cover letter. Remember, we’re looking for someone who can connect with our customers!
Tailor Your Application:Make sure to tailor your CV and cover letter to the role of Online Customer Service Advisor. Highlight any previous customer-facing experience and your communication skills. We love seeing how your background aligns with what we do at Hillier!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that showcases your qualifications without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Hillier Nurseries Ltd
✨Know the Company
Before your interview, take some time to research Hillier and its history. Understanding their values and what makes them a respected horticultural brand will help you connect your answers to their mission during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you provided exceptional customer service. Highlight situations where you listened to customers, resolved issues, or went the extra mile to ensure satisfaction, as this is crucial for the Online Customer Service Advisor role.
✨Practice Calm Communication
Since the job requires a calm and friendly manner, practice answering common interview questions in a relaxed tone. You might even want to do a mock interview with a friend to get comfortable with maintaining that calmness under pressure.
✨Demonstrate IT Proficiency
Brush up on your IT skills, especially with EPOS systems and social media platforms. Be ready to discuss your experience with these tools and how quickly you can adapt to new systems, as this will show your potential employer that you’re tech-savvy and ready to hit the ground running.
