At a Glance
- Tasks: Support our Online Shop and Gardening Club during peak season with customer enquiries.
- Company: Join Hillier, a respected horticultural brand with over 150 years of heritage.
- Benefits: Enjoy 31 days annual leave, staff discounts, and free counselling services.
- Other info: Flexible hours available; part-time applicants welcome!
- Why this job: Make a real impact by delivering exceptional customer service in a vibrant team.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25759 - 25759 £ per year.
Based at our Head Office in Ampfield, Romsey, this is an on‑site role. You will need to commute to our offices each day. The position is offered on a six‑month fixed‑term contract to support our peak trading period. You will work 37.5 hours per week, Monday to Friday from 8:30 to 17:00, with a full‑time salary of £25,759 per annum. We are also very happy to consider part‑time applicants, with salary calculated on a pro‑rata basis. This is a varied and engaging opportunity to support our Online Shop and Hillier Gardening Club during our busiest season. You’ll join a dedicated team representing a respected horticultural brand with over 150 years of heritage, helping to ensure every customer receives the exceptional service Hillier is known for.
Role Responsibilities
- Respond to enquiries relating to the Hillier Online Shop, garden furniture orders and Gardening Club membership
- Maintain accurate customer records in the Hillier Customer Database
- Communicate with customers via email, phone and social media
- Monitor and respond to Feefo and Google service and product reviews
- Work confidently across EPOS systems, including Tableau
- Deliver a first‑class customer experience
- Bring warmth, professionalism and a genuine desire to help others
Qualifications and Experience
- Previous experience in a customer‑facing role
- Confidence communicating with a wide range of people
- Excellent written and verbal communication skills
- Strong IT skills and the ability to learn new systems
- A calm, solutions‑focused approach under pressure
- Ability to work independently and manage your own workload
- A friendly and professional phone manner
- Interest in horticulture (preferred)
- Knowledge of social media platforms (preferred)
Benefits
- 31 days annual leave (pro‑rata for part time/fixed term)
- 20% staff discount at all Hillier Garden Centres
- Full training
- Online Learning Hub
- Enhanced Employee Assistance Programme for both you and your immediate family, including free counselling on health, financial, legal, and personal/family matters
- Free access to exclusive retail discounts, deals and coupons, plus extra cashback on your Amazon and food shop
- Free on‑site parking
Please note that we will only consider candidates who are already located in the UK and have right to work status. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
On-Site Customer Service Advisor — 6-Month Contract in England employer: Hillier Nurseries Ltd
Hillier is an exceptional employer, offering a supportive and inclusive work environment at our Head Office in Ampfield, Romsey. With a strong focus on employee well-being, we provide generous benefits such as 31 days of annual leave, a 20% staff discount, and access to an Enhanced Employee Assistance Programme. Join our dedicated team during our peak trading period and enjoy opportunities for personal growth while contributing to a respected horticultural brand with over 150 years of heritage.
StudySmarter Expert Advice🤫
We think this is how you could land On-Site Customer Service Advisor — 6-Month Contract in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hillier and its history. This will not only help you answer questions better but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your warmth and professionalism shine through. Remember, they want someone who can connect with customers, so be yourself and let your passion for helping others come across.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the position. And remember, apply through our website for the best chance!
We think you need these skills to ace On-Site Customer Service Advisor — 6-Month Contract in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the On-Site Customer Service Advisor role. Highlight your previous customer-facing experience and any relevant skills that match what we're looking for, like communication and IT skills.
Show Your Passion:Let us know why you're excited about this role! If you have an interest in horticulture or experience with social media, mention it. We love seeing candidates who are genuinely enthusiastic about what we do at Hillier.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let your voice come across in your writing!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hillier Nurseries Ltd
✨Know the Company
Before your interview, take some time to research Hillier and its history. Understanding their values and what makes them a respected horticultural brand will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous customer-facing roles that highlight your communication skills and ability to handle enquiries. Be ready to discuss how you've provided exceptional service in the past, as this is key for the On-Site Customer Service Advisor position.
✨Familiarise Yourself with Relevant Tools
Since the role involves working with EPOS systems and maintaining customer records, brush up on your IT skills. If you have experience with systems like Tableau or similar, mention it during the interview to demonstrate your technical proficiency.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities under pressure. Think of scenarios where you had to remain calm and solutions-focused, especially in a busy customer service environment. This will show that you can thrive during peak trading periods.
