- Handle and assist with Helpdesk 1st line queries.
- Installation and configuration of laptops and desktops PCs.
- Assist with new starters and leavers checklist and processes.
- Supporting all team members with ad hoc tasks.
- Restore backups for applications and data.
- Installation of hardware and software
Ideallyyouwillhavethefollowingskills:
Abletoattendcollege1dayperweekintermtime.
- Good verbal, and face-to-face communication.
- GCSE English Language and Mathematics at Grade 5(C) or ideally above.
- Ideally educated to BTEC or A’ Level standard.
- IT competent and be familiar with Windows desktop environment.
- Ability to be resilient and make common sense judgements within own workload.
- To be able to work efficiently and accurately.
- Good interpersonal skills, working well with colleagues, clients and the IT team.
- Willing and eager to learn.
- Good timekeeping.
- Take on positive criticism.
- Learn how the Helpdesk operates & who is responsible for jobs.
- Learn to meet deadlines and provide regular updates.
