At a Glance
- Tasks: Join our floor team to deliver top-notch customer service and support daily operations.
- Company: Scotsman Group is Scotland's largest hospitality group with over 40 diverse venues.
- Benefits: Enjoy flexible hours, 30% off food, TRONC tips, and career development opportunities.
- Other info: Shifts include evenings and weekends; apply now to join our friendly team!
- Why this job: Be part of a vibrant team in a social environment while making a real impact.
- Qualifications: Experience in a similar role and a positive attitude are essential.
About Us:
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role:
As a member of the floor team, your role will include:
- Providing consistently excellent customer service.
- Involvement in all aspects of service; setting-up, serving customers, liaising with kitchen staff and cleaning down after service.
- Promoting sales to ensure customer spend is maximised.
The Person:
The ideal candidate will have:
- Experience in a similar role.
- A great personality and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
What We Offer:
As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Refer a Friend Scheme.
The Process:
If you think this is the role for you then apply now and one of our friendly team will be in touch.
Floor Staff in Glasgow employer: Hillhead Bookclub
At Hillhead Bookclub, part of the Scotsman Group, we pride ourselves on being an exceptional employer in the heart of Glasgow's vibrant hospitality scene. Our commitment to employee wellbeing is evident through benefits like 100% of tips retained, flexible working hours, and a robust career development programme that empowers staff to grow within our diverse venues. Join us for a rewarding experience where your contributions are valued, and enjoy perks such as discounts across our establishments and access to financial wellness tools.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Staff in Glasgow
✨Tip Number 1
Familiarise yourself with the Scotsman Group and their venues. Understanding their brand and values will help you connect better during any conversations or interviews, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight your customer service skills in any discussions. Since the role focuses on providing excellent service, be ready to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Be prepared to discuss your availability openly. The job requires flexibility with shifts, so showing that you're willing to work evenings and weekends can make you a more attractive candidate.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and what it takes to succeed in the role, which can give you an edge during the selection process.
We think you need these skills to ace Floor Staff in Glasgow
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements. Highlight your relevant experience in customer service and teamwork, as these are key for the Floor Staff position.
Tailor Your CV:Make sure your CV reflects your experience in similar roles. Emphasise any previous work in hospitality, your ability to work in a team, and your availability for shifts, including evenings and weekends.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Hillhead Bookclub and how you can contribute to their team and customer service excellence.
Proofread Your Application:Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Hillhead Bookclub
✨Show Your Customer Service Skills
As a member of the floor team, excellent customer service is key. Be prepared to share examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to provide the high level of service that Hillhead Bookclub expects.
✨Emphasise Teamwork
Working in hospitality is all about teamwork. Highlight your experience working in a team environment and how you contribute positively to group dynamics. Mention any specific instances where you collaborated with colleagues to enhance service.
✨Be Ready for Shift Work
Since the role requires availability for shifts, including evenings and weekends, be honest about your availability. If you have flexible hours, make sure to mention this during the interview to show your commitment to meeting the business needs.
✨Know the Venue
Do some research on Hillhead Bookclub and the Scotsman Group before your interview. Familiarise yourself with their offerings, atmosphere, and values. This knowledge will not only impress your interviewers but also help you articulate why you want to work there.
