Account Manager - Internal Sales

Full-time – 37 hours per week – Monday to Friday. Based in Hillsborough, Sheffield S6 1HP

Pay: £27,500.00-£30,000.00 per year

Benefits:

• Company pension
• Life insurance
• On-site parking
• Sick pay

We are excited to be recruiting for the post of Account Manager within our Internal Sales team. We are an independent dynamic steel solution provider with strong family ethos and values that makes us stand out from the crowd and enable us to be successful in a challenging marketplace always striving to have a smile on our face.

The suitable candidate will be working with a defined set of our customers and will be required to create, develop and maintain relationships, drive repeat trading, and drive the Team sales budget with a focus on excellent customer service at all times.

Without doubt, our largest single continuous investment is our people. It’s what makes Hillfoot the unique and distinctive business that we’ve become. By joining Hillfoot, you’ll be working for a company that works together as a family committed to doing the very best for each other and our customers. Everything we do is built upon our values of respect, community, integrity, and innovation in an organisation where we want everyone to have a role that is enjoyable, challenging, and rewarding. It comes as no surprise then that we place a high value on training and development. We’re in an industry that never stands still, and we’re constantly moving forward. Which is why every job at Hillfoot works, in some way or another, towards our shared objectives. We look for individuals who are proactive, dedicated, and have a positive approach to their work. We value attitude and willingness to learn just as much as experience and qualifications. So if you want to grow, grow with us!

Responsibilities:

• Build key relationships to ensure loyalty, return business, and sustained trading.
• Deliver a high level of customer service ensuring we maintain our ‘best in class’ position.
• Produce quotations based on agreed commercial policies.
• Follow up quotations in pursuit of orders and gaining commercial feedback, and respond accordingly.
• Maximise all enquiries/opportunities and apply added value where possible, through product and service differentiation.
• Develop trading customers and repeat business.
• Escalate, for support, any potential opportunity for ‘new/repeat/contractual business’, then to follow the ‘Future One’ sales framework.
• Make proactive customer telephone calls to allocated customer base to create opportunities and orders (i.e. based on customer underperformance).
• Ensure maintenance of individual customer plans and CRM files where necessary.
• Overcome objection to the achievement of individual and shared KPIs and sales targets.
• Grow profitability, control costs, and maximise efficiency for the suite of allocated transactional accounts.
• Undertake additional duties as required.

Person Specification:

Specialist/Technical:

• Previous experience of working in a steel stock holding/manufacturing/industrial environment is desirable but not essential.
• Experience of working in a customer-centric role within a sales office environment where the focus is on delivering high levels of customer service.
• Experience of engaging with customers, either face-to-face or telephone.
• Experience of working in a fast-paced environment with KPIs/targets to achieve.
• Committed to meeting customer need.
• Experience within a sales or commercial function.
• Sound understanding of GDPR relating to the function.

Administrative/Organisational:

• Ability to deal with a variety of daily issues and prioritise own work.
• Methodical with high attention to detail and accuracy.
• Sets high standards for self.

Communication:

• Strong and confident communication skills both orally and in writing.
• Ability to build strong relationships with people to support successful collaboration.
• Responds positively to change and can adapt quickly.

General:

• Professional, knowledgeable, and credible.
• Self-starter with a ‘can do’ attitude willing to be flexible and committed to continual self-improvement and learning.
• Committed to upholding our Company Values.

If you are interested in this role, please forward your completed CV to us. Closing date for applications is Friday 27th March 2026.