Customer Portal Expert/Customer Care in Southampton

Job Title :

Customer Portal Expert/Customer Care

Job Purpose :

• Dual role
• Deliver UKI MyHG agenda from both an internal/external perspective.
• Ensure that all Operational targets in relation to service, quality and productivity are always met.

GENERAL RESPONSIBILITIES:

• Customer Portal Expert (My Hillebrand Gori portal)
• Speak Up for Customers: Our customers are our lifeline. As a champion,
• you'll be their voice, making sure their needs are front and centre in
• everything we do providing user feedback for future developments.
• Get Everyone on Board: From demos to training sessions using our MyHillebrandGori Customer Portal, you'll be the one
• showing everyone in the supply chain including colleagues why our
• initiatives are so awesome and how they can make our lives easier.
• Be the Go-To Guru: Need help? You got it! Whether it's answering
• questions or troubleshooting problems, you'll be the one everyone turns to
• for guidance.
• Stay in the Loop: Being a champion means staying up-to-date on all the
• latest and greatest. That means attending meetings, webinars, and
• whatever else keeps you in the know.
• Give Feedback, Get Results: Your input matters. By sharing your thoughts
• and ideas, you'll help us make our initiatives even better.
• Celebrate Wins: Every success story deserves a shoutout. As a champion,
• you'll be the one cheering on our victories and inspiring others to do the
• Tailored Reporting: Co-ordinate / manage everyone’s MyHillebrandGori reporting
• Customer Retention and Growth: Use MyHillebrandGori to support the business in this area.

Additional Responsibilities

• The above duties are not an exhaustive list. The job holder may be required to undertake additional duties as the needs of the business dictate.

KEY CONTACTS

• MyHG Team
• Internal colleagues (Globally)
• Customers
• Supply Chain Stakeholders

PERFORMANCE INDICATORS

• Agreed Objectives as per below shown in MyTalentWorld:
• Individual
• Team
• Office
• UK

COMPETENCIES FOR THE ROLE

Technical Skills

• Extensive knowledge of MyHG
• Freight Forwarding Experience PERSONAL SKILLS
• Excellent planning and organisational skills
• Excellent communication skills
• Self-motivated and able to work without supervision
• Experienced team player
• Available to work under pressure
• Enthusiastic and driven to achieve targets and objectives
• Excellent customer service skills

Language Skills

• Excellent verbal & written English
• Any other Languages

Computer Skills

• Good computer skills including MyHG & Microsoft Office
• Knowledge of
• FLOW
• AXIS
• QLIK

Education/Qualifications

• Good standard of general education

Professional Experience / Skills

• 1-2 years’ Experience in Freight Forwarding

APPRAISAL COMPETENCIES

• Quality of Work
• Customer Service
• Communication Skills
• Team Player

SUGGESTED TRAINING FOR THE ROLE

• Company Induction
• MyHG
• MyTalent World
• FLOW
• AXIS
• QLIK
• Customer Service
• Communication Skills
• Technical
• Insurance

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