At a Glance
- Tasks: Support Business Development Executives and enhance client relationships in a dynamic healthcare environment.
- Company: Bold and progressive leader in UK healthcare solutions.
- Benefits: Base salary of £32,000, bonus potential, free lunches, and unlimited tea and coffee.
- Other info: Full-time role with excellent training and career development opportunities.
- Why this job: Join a forward-thinking team and make a real impact in client management.
- Qualifications: Experience with IT systems and a client-centric mindset are essential.
The predicted salary is between 32000 - 36000 £ per year.
Office based in Yeovil. We are a bold, progressive and forward‑thinking industry leader delivering healthcare solutions across the UK. As an Internal Account Manager, you will support our Business Development Executives by managing their schedules, ensuring seamless communication and enhancing client relationships.
Benefits
- Base salary of £32,000 per year
- Bonus scheme supporting an on‑target earnings of £36,000
- Modern office environment with free on‑site parking
- Comprehensive onboarding and continuous training and development
- Two complimentary lunches per week
- Unlimited tea and coffee
Responsibilities
- Manage the diary of the allocated Business Development Executive
- Build rapport with current clients to ensure top‑quality service at all times
- Handle administrative tasks following face‑to‑face meetings with prospective clients
- Maintain daily tasks on the company CRM system
- Respond to customer queries via email inbox
- Host phone and Teams meetings with current clients to provide useful account‑review information
- Prepare meeting report forms for Business Development Executives ahead of meetings
- Conduct daily check‑ins with the Business Development Executive
- Coordinate inter‑departmental communication to ensure effective account management
Qualifications
- Experience with IT systems is essential
- Experience in upselling is desirable
- Experience in account management is desirable
- Experience working in a fast‑paced environment is desirable
- Experience working independently and within a team is desirable
Attributes and Skills
- Client‑centric mindset with strong rapport‑building skills
- High attention to detail and pride in professional delivery
- Self‑motivation, confidence, and bold, dynamic thinking
- Team collaboration and innovation
- Strong communication skills, including handling complaints and giving robust account analysis
- Proficiency in IT and CRM systems
- Ability to manage workload, prioritise tasks, and meet deadlines
Work Schedule
- Full‑time position. Availability required from 7:30 am to 5:00 pm, Monday to Friday.
- Paid holiday: 28 days per year, including bank holidays.
Internal Account Manager in Yeovil employer: Hillcroft Surgery Supplies Ltd
As a forward-thinking leader in healthcare solutions, we pride ourselves on fostering a dynamic and supportive work environment in Yeovil. Our employees benefit from comprehensive training, a competitive salary with bonus potential, and a culture that prioritises collaboration and client satisfaction. With modern office facilities and perks like complimentary lunches and unlimited refreshments, we are committed to ensuring our team thrives both personally and professionally.
Contact Details:
Hillcroft Surgery Supplies Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager in Yeovil
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hillcroft Surgery Supplies Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hillcroft Surgery Supplies Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Account Manager in Yeovil
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hillcroft Surgery Supplies Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hillcroft Surgery Supplies Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hillcroft Surgery Supplies Ltd!
How to prepare for a job interview at Hillcroft Surgery Supplies Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
