Hillcrest Homes is recruiting for a Housing Officer in our Dundee East Team
About the Department
Hillcrest Homes is a registered charitable Social Landlord with properties across Angus, Dundee, Edinburgh, Fife, Perth and Kinross, Aberdeen and Aberdeenshire. Our aim is to provide good quality affordable homes across all our areas of operation.
About the Role
In the role of Housing Officer, you will:
- Contribute as a member of the Dundee East Housing Team carrying out a hybrid role on site, in our Tom Johnston Road Dundee office and at home
- Work alongside our Housing Assistants to allocate our properties to housing applicants from the Common Housing Register
- Carry out viewings and lettings, ensuring the Tenancy Agreement is fully explained
- Investigate and resolve any neighbour anti-social behaviour complaints
- Work with our Income Management Team to effectively manage rent arrears cases
- Work with our Tenancy Services Teams to contribute to tenancy sustainment
- Participate in reviews of policies and procedures and recommend improvements where required
About You
You will:
- Be qualified to Chartered Institute of Housing (CIH) Level 4 Certificate in Housing (SCQF Level 7)
- Have previous experience of working in the housing sector or a similar setting
- Have excellent customer service skills
- Be enthusiastic, confident, reliable and highly motivated
- Have excellent IT skills and the ability to learn new systems quickly
About the Benefits
- 32 days minimum annual leave (based on full-time hours)
- Option to buy or sell annual leave (subject to eligibility)
- Family Friendly Policies
- Death in Service (three times annual salary or a minimum of £10,000)
- Defined contribution pension scheme available (4 Options):
- Contributions start at = 5% Employee and 5% Employer
- A further three-tiered options are available
- Home and Tech Scheme: Spread the cost through salary sacrifice and save up to 8% on thousands of home and tech products at IKEA and Currys (subject to eligibility)
- Cycle to Work Scheme: Spread the cost through salary sacrifice and save up to 47% on bikes and accessories (up to £2,000) (subject to eligibility)
- Enhanced Health Care Package including:
- £50 towards chiropody and podiatry
- £60 towards dental care
- £75 towards the costs of eye related care
- £150 towards Practitioner fees, including physiotherapy
- £200 Birth and Adoption grant (subject to eligibility)
- £200 towards specialist consultations and investigations
- Unlimited access to a 24/7 online GP, mental health support and virtual wellbeing via the WeCare App by Canada Life
- Access to Perkbox: providing a wide range of deals and discounts including Argos, IKEA and many more
We acknowledge that AI can support applications, but we ask that yours reflects your true self. By applying, you confirm that all information is accurate and represents your own knowledge, skills and experience.
Sponsorship – Please note that Hillcrest Homes do not hold a licence to sponsor any visa applications at present.
Hillcrest are committed to safeguarding and promoting the welfare of all the people we support. All roles are subject to thorough pre-employment checks including references, and a Disclosure Scotland check or PVG (Protecting Vulnerable Groups) check to ensure the safety and wellbeing of those we support. All employees are expected to uphold our values and adhere to safeguarding policies and standards throughout their work.
Housing Officer in Dundee employer: Hillcrest Homes
Hillcrest Homes is an exceptional employer, dedicated to creating sustainable homes and positive futures for our communities. With a strong focus on employee well-being, we offer generous benefits such as 32 days of annual leave, family-friendly policies, and an enhanced health care package. Our collaborative work culture fosters innovation and continuous improvement, providing ample opportunities for professional growth within the finance team and beyond.
